Identity & Access Management Analyst 1

Job Summary

The Identity and Access Management Analyst 1 is responsible for performing day-to-day user provisioning, security related duties and researching, analyzing, troubleshooting, and resolving low complexity problems for Active Directory/Windows, Exchange, Entra ID, M365, VMS, UNIX, and a variety of other applications including ERP systems. This role will require creating and disabling user accounts, creating mailboxes and distribution lists, setting file permissions, performing password resets, performing SOX compliant auditing, facilitating remediation of audit findings, and any related duties in support of user account and audit/security administration.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion, Reaching

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

Identity and Access Management - Maintains and administers user security.

• Perform day-to-day user provisioning and security related duties for Reliance Active Directory/Windows, Exchange, Entra ID, M365, VMS, UNIX, and a variety of other applications including ERP systems
• Perform user account administration i.e., creating/disabling network system accounts, resetting passwords, creating mailboxes and distribution list, setting file permissions etc.
• Ensure all access is in accordance with policies to ensure compliance with regulatory, security, and IT controls
• Ensure approvals are obtained and documented as required
• Provide 2nd tier support for security auditing tools and SSO applications such as Dayforce, Concur and Box
• Must participate in after-hour on-call rotation

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding, and responding to their needs.

• Provide service to internal and external customers to satisfy their needs and expectations
• Listen to concerns and resolve reported issues effectively and promptly
• Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
• Commit to continuous improvement

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

• Pursues training and development opportunities; strives to continuously build knowledge and skills
• Be willing to perform as back up for teammates when work absences occur.
• Assist personnel in other IT departments to resolve technical and/or application issues
• Other duties as requested

Required Skills

• Bachelor's Degree or equivalent work experience in a related field required
• 1+ years of broad IT experience working within a large enterprise preferred
• 1+ years of experience performing user provisioning duties and security administration in Active Directory, Unix, and other Operating Systems and applications preferred
• Experience provisioning accounts in business applications and experience with "green screen" applications a plus
• Highly organized and detail-oriented with excellent interpersonal communication skills
• Must be self-motivated and able to work independently, with minimal supervision and as part of a team
• Proficient in Excel
• Excellent verbal and written skills
• Excellent customer service Skills
• Strong time-management skills with ability to prioritize and work on multiple projects

Compensation Range

The anticipated compensation for this position is USD $33.22/Hr. - USD $35.95/Hr. depending on experience, qualifications, and location.