Identity & Access Management Support Engineer (ICAM)

The Opportunity:CACI is seeking a ICAM Systems/Software Engineer to join our team in Hanover, MD.   Our program delivers and supports enterprise-wide and stand‑alone Identity, Credential, and Access Management (ICAM) capabilities across the Intelligence Community.  As part of this mission, you will contribute to a wide range of impactful work including program management, mission support, software integration and development, system engineering, testing, documentation, configuration control, release management, and network/system monitoring.  This is an excellent opportunity for someone who enjoys problem‑solving, collaborating with diverse teams, and helping customers succeed with critical ICAM services

Responsibilities:

As a member of the Mission Management team, you will support customers integrating with Enterprise and IC Attribute and Authorization Services. In this role, you will:

• Guide development teams as they integrate and troubleshoot REST services

• Assist end users in resolving authorization issues, ensuring access is properly granted or denied

• Manage and track support tickets using JIRA

• Provide customer support through email, chat, and phone

• Approach challenges with an analytical and curious mindset—ideal for someone who enjoys solving technical puzzles

Qualifications:

Required:

• Active TS/SCI clearance with polygraph

• 7+ years of Systems Engineering (SE) experience supporting programs of similar scope and complexity

• Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline

• DoD 8570 IAT Level I (or higher) if determined applicable by COR for CWIP activities

• A total of 12 years SE experience may substitute for a bachelor’s degree

Desired:

• Experience with or knowledge of:

  • Online and telephone customer support

  • LDAP directories

  • SQL and basic database queries

  • RESTful services

  • Public Key Infrastructure (PKI)

  • Ticketing systems such as JIRA or Redmine

• Ability to:

  • Analyze system applications and troubleshoot effectively

  • Understand and clearly communicate complex software systems

  • Update Confluence pages and write technical documentation

  • Assist with customer training on software capabilities

  • Work with customers to understand and define requirements

  • Work independently and proactively

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: