Identity and Access Management (IAM) Manager

• Education / Experience: Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field preferred; equivalent experience considered. Minimum of four (4) years of progressively responsible experience in Identity & Access Management, IT Security, or Enterprise Systems Administration required. Minimum of one (1) year in a leadership, supervisory, or technical team lead role required. Experience in healthcare or other highly regulated environments preferred.
• Experience with identity governance tools, Active Directory / Entra ID, SSO/MFA technologies, and privileged access management required.
• License / Certification required: One or more of the following required: CompTIA Security+, CySA+, CASP+, CCNA, CISSP, CISM, CISA, Microsoft cybersecurity or identity certification, any GIAC certification, or other recognized Information Security certification.
• Microsoft SC-300 or SC-100 certification required (or ability to obtain within 6 months of hire at employer’s expense).
• Additional industry recognized certifications preferred (GIAC, CompTIA, Microsoft, ISACA, INE, ISC², etc.).

• Strong understanding of enterprise identity and access management principles, including identity lifecycle, governance workflows, access certification, role engineering, identity analytics, and entitlement management.
• Demonstrated experience administering and architecting modern IAM technologies including Active Directory / Entra ID, MFA, SSO, IGA platforms, directory synchronization, and privileged access management.
• Knowledge of regulatory and security frameworks applicable to healthcare, including HIPAA, HITRUST, NIST, Zero Trust, and security best practices related to identity controls.
• Ability to design, implement, and continually improve IAM processes, standards, and automation to enhance efficiency, reduce risk, and strengthen security posture.
• Proven team management skills, with the ability to motivate and drive performance in a dynamic environment.
• Experience leading technical teams, providing mentorship, prioritizing workload, and supporting performance development.
• Excellent analytical and problem-solving abilities, with a proactive approach to resolving issues and improving service delivery.
• Strong interpersonal and communication skills, with a focus on relationship-building and effective collaboration across diverse groups.
• Strong commitment to providing excellent customer service.
• Experience overseeing IT project activities, including planning, execution, and monitoring.
• Ability to prioritize tasks and manage multiple project activitiess simultaneously.
• Knowledge of cybersecurity best practices and experience implementing security measures on end-user computing devices (workstation, laptops, tablets, peripherals, etc.).
• Strong skills in creating and maintaining detailed documentation for processes, procedures, and troubleshooting guides.
• Ability to work in a fast-paced environment and adapt to changing technologies and business needs.
• Accepts ownership and welcomes responsibility.

• Leads and manages team members throughout their career lifecycle (hiring, training, mentoring, coaching, discipline, career/succession planning, etc.) 
• Leads the development of and promotes the use of standard operating procedures to standardize routine task completion and provide consistent, reliable, and repeatable customer support and general IT operations. 
• Promotes and supports departmental Service Level Agreements and Key Performance Indicators, ensuring timely communication and the prompt resolution of incidents and service requests.  
• Promotes teamwork and open collaboration among team members and across IT teams.
• Works with other IT leaders to develop policies, procedures, and best practices aimed at operational efficiency and continuous improvement.
• Works with the Cybersecurity team to implement recommended processes, solutions, and safeguards to protect the the organization's network and information. 
• Maintains productive and supportive relationships with customers, employees, peers, and other business stakeholders. 
• Maintains appropriate discretion regarding confidential, employee, or legal matters. 
• Organizes work and manages staff to provide timely and effective results and cultivates a customer service driven team.
• Prioritizes demands effectively (time, projects, resources, etc.) 
• Contributes to IT budget development and management, ensuring optimal resource allocation.
• Prepares for failures by developing and maintaining backup and business continuity plans for assigned areas. 
• Requires local travel between the organization's locations as well as occasional travel to remote meetings, conferences, and events. 
• Requires occasional after-hours work on weekends, holidays, and overnights. 
• Requires participation in a scheduled on-call rotation.
• Provides direct supervision, guidance, coaching, workload management, and performance support for IAM Administrator team members.
• Develops training, cross-training, and knowledge-sharing efforts to build team skillsets and operational resilience.
• Creates and maintains documentation including architecture diagrams, operational procedures, knowledge articles, and technical reference materials.
• Develops and monitors IAM performance metrics, dashboards, and reporting related to provisioning accuracy, timeliness, compliance, and system health.
• Communicates clearly with leadership, stakeholders, and end users regarding IAM initiatives, policies, expectations, and program updates.

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