Identity LCM Architect

About the Opportunity

Looking to make a real impact in the fast-growing world of identity security? Join Veza, the company transforming how organizations manage access through our innovative Intelligent Access platform, and help us shape the future of the industry.

You will accelerate customer time to value by expertly coordinating the delivery of onboarding, implementation, integration, and consulting services. In partnership with Veza services and GTM teams, this direct interaction with customers will empower them to quickly and successfully adopt the Veza platform, ultimately strengthening their security posture and driving their business outcomes. By ensuring seamless implementations, youll play a key role in Vezas rapid growth and customer satisfaction.

As a Customer Success Architect - Lifecycle Management at Veza, you will be partnering with our customers to share product expertise, best practices, and strategically advise in the fields of identity and security.

You will:

Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth) Capture customer feedback and work directly with Vezas product team to ensure the voice of the customer is being incorporated into Vezas product roadmap Act as an SME on Vezas Lifecycle Management product ensuring alignment to industry best practices, including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability Partner with product, sales, and support teams to align JML processes with broader company goals

Requirements

Education: BA/BS degree or equivalent experience required

Experience: 5+ years of professional experience in customer success or consulting, working with technical enterprise customers and exposure to Lifecycle Management Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity Experience with information security background and supporting CISOs as your primary customer sponsor Experience working with at least one major cloud service provider (AWS, GCP, Azure) Strong understanding of Identity & Access Management Knowledge of Cloud and On-prem architectures

Additional Skills

Experience with data platforms such as Snowflake, RDS, Redshift, etc. Familiarity with Enterprise SaaS platforms like Salesforce, Microsoft 365, Github, Box, ServiceNow Experience with Identity Providers (Okta, AzureAD, Google, Active Directory, etc.) Knowledge of Python or other languages