Identity Theft Unit Coordinator

Identity Theft Unit Coordinator

Salary

$40,086.00 - $68,136.00 Annually

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

20260930

Agency

Department of Consumer Affairs

Opening Date

09/30/2026

Closing Date

10/11/2026 11:59 PM Eastern

Class Code:

AH10

Position Number:

61049730

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN07

Hiring Range - Min.

$40,086.00

Hiring Range - Max.

$43,000.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

All applicants must apply via careers.sc.gov. Failure to provide detailed and complete information will result in your application not being referred.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

OUR MISSION AND VALUES

The South Carolina Department of Consumer Affairs is the state's consumer protection agency. Established in 1974, SCDCA is charged with protecting consumers from inequities in the marketplace through advocacy, mediation, enforcement and education. With an unrivaled complaint processing portal, an award-winning communications staff and a unit dedicated specifically to assisting identity theft and scam victims, SCDCA offers invaluable services to every citizen in SC. We're looking for a dependable, energetic, self-starter with good communication skills to join our agency in providing excellent customer service for staff, consumers and businesses in our Identity Theft Unit.

PRIMARY PURPOSE OF YOUR ROLE

Do you have a customer service or call center background? Do you enjoy assisting others? If so, the Department of Consumer Affairs has the position for you. The ID Theft Administrative Coordinator is responsible for assisting in the review of the approximately 2,000 new ID Theft and Scam reports received annually and corresponding data. The successful candidate will be responsible for assisting the Director of Identity Theft division with all aspects of auditing, reporting and processing.

DAY-TO-DAY ACTIVITIES:

• Support and Outreach -Coordinate with management to determine needs within the division and aid with support to ensure that all reports are reviewed and entered into the database per division guidelines. Prepare and mail relevant ID Theft and scam materials to consumers. Periodically review division materials for relevancy and updates.
• Reporting and Auditing - Prepare monthly, quarterly and yearly reports. Audit database and workflow processes to identify deficiencies related to the division's accountability and processing goals. Collect, organize, and interpret data related to ID Theft and scam reports. Identify current trends.
• Customer Service Support - Assist with the intake and processing of new ID Theft and Scam reports. Assist with general inquiries from consumers and businesses by phone or in person. Assist with front desk coverage as needed. Promote a positive customer service mindset to surpass the expectations of our internal and external clients.
• Other - Contribute to individual and agency quality and productivity goals by meeting standards focused on fulfillment of organizational turnaround time expectations, accuracy and security. Performs other related duties as assigned.

Minimum and Additional Requirements

MINIMUM REQUIREMENTS

A high school diploma and relevant experience in business management, public administration, or administrative services or a bachelors degree may be substituted for the required work experience.

ADDITIONAL REQUIREMENTS

• Ability to conceptualize needed change and initiate appropriate change management and process improvement activities.
• Ability to learn, organize and present written information in a clear, concise and accurate manner.
• Ability to work with minimal to moderate supervision to oversee, manage and direct initiatives and projects as well as coordinate the efforts.
• Ability to establish and maintain effective working relationships with inter and intra agency staff and public and private groups
• Should be able to gather information, identify a need, make decisions, and respond appropriately. Independent decision making and discretion are essential requirements.
• Must be extremely adaptable and able to follow a task or directive through, despite unfamiliarity with task at hand.
• Professional demeanor and attitude including dress, timeliness, and dependability.
• The physical demands for the essential functions of this position include remaining in a stationary position at a desk for extended periods and working on a computer.

Preferred Qualifications

• A bachelor's degree and one (1) year of related experience; or high school degree or GED and five (5) years of related experience or any equivalent combination of education, training and;
• Excellent knowledge of the practices of businesses engaging in personal, family, and household (consumer) related transactions.
• Above average knowledge of state and federal consumer protection and credit laws.
• Proficiency with Microsoft Outlook, Word and Access databases as well as hardware devices such as scanners, copiers and fax machines.
• Intermediate to advanced skill levels in Excel
• Strong customer service skills.
• Have a high tolerance for irate customers.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Are you willing to accept a position with a salary range between $40,086 and $43,000?

• Yes
• No

02

Describe a project in which you relied upon Microsoft Excel to provide data. What was your involvement and what was the outcome?

03

Do you have any experience working with Access databases? Please describe.

04

Do you have experience in data analysis, or summarizing date in tables and charts? If so, describe a project.

05

How would you describe the overall process of data collection and analysis?

06

You believe you meet the minimum qualifications because you have at least:

• A high school diploma and relevant experience in business management, public administration, or administrative services
• A bachelors degree
• Neither of the above

Required Question

Employer State of South Carolina

Agency Department of Consumer Affairs Address 293 Greystone Boulevard, Suite 400

P.O. Box 5757

Columbia, South Carolina, 29250-5757

Phone 803-734-4261

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.