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IFS 7 Application Support

TechDigital
  • Miami, FL
    12 days ago

    Job Description

    Key Responsibilities:
    • User Support: Acting as a point of contact for end users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation.
    • User Maintenance: Onboarding and offboarding of users following very specific procedures to ensure compliance with audit requirements.
    • Incident Problem Management: Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues.
    • SOX Controls: Preparing evidence and evidence summaries for monthly quarterly semi-annual/annual SOX controls in a timely manner.
    • System Maintenance: Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like refreshing the nonproduction environment cloning production to non-production.
    • Data Management: Running scripts for mass data updates.
    • Knowledge Management: Contributing to and maintaining a shared knowledge base, documenting procedures, and creating user guides.
    • Collaboration: Working with technical teams, internal project teams, and potentially with external support partners to resolve complex issues.
    • Training: Delivering user training, creating training materials, and ensuring users are properly equipped to utilize the system.
    • Technical Expertise: Understanding the IFS application's functionalities, code base, and troubleshooting techniques in front-end, service layer, and backend databases.
    • Reporting: Tracking and reporting on issues and providing data analysis for problem resolution.
    Required Skills Experience:
    • IFS Applications Experience:
    • 7+ years of strong hands-on experience with IFS ERP. Strong preference for people with experience in IFS Apps 7.
    • Troubleshooting: Proven ability to troubleshoot and resolve technical and functional issues related to the IFS system.
    • Communication: Excellent communication and interpersonal skills for interacting with users and technical teams.
    • Problem-Solving: Strong analytical and problem-solving skills to identify and resolve complex issues.
    • ITIL Processes: Understanding of ITIL processes related to Incident Management, Service Request Management, Change Management and Problem Management.
    • Database Concepts: Knowledge of database systems e.g., Oracle, Knowledge of database concepts and the ability to assist users with data extraction. Experience running update scripts.
    • Business Acumen: Understanding of how the IFS system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning and experience with specific IFS modules like Finance or Supply Chain. Desirable Skills:
    • Experience with ITSM tools such as ServiceNow.
    • Experience using Crystal Reports and Power BI to create custom user reports.
    • Experience with IFS DOP functionality.
    • Understanding of both standard costing and actual costing and the implications in the system.

    Numbers & Facts

    LocationMiami, FL
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Skills

    • Analysis Skillsunmatched
    • Business Operationsunmatched
    • Business Skillsunmatched
    • Change Managementunmatched
    • Cloningunmatched
    • Communication Skillsunmatched
    • Crystal Reportsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Analysisunmatched
    • Data Managementunmatched
    • Database Technologyunmatched
    • Dilution Of Precision (DOP)unmatched
    • Discrete Manufacturingunmatched
    • Documentationunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • Environmental Monitoringunmatched
    • Financeunmatched
    • IT Service Management (ITSM)unmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Identify Issuesunmatched
    • Incident Managementunmatched
    • Interpersonal Skillsunmatched
    • Knowledge Baseunmatched
    • Knowledge Managementunmatched
    • Maintain Complianceunmatched
    • Maintenance Servicesunmatched
    • Manufacturing/Industrial Processesunmatched
    • Materials Requirements Planning (MRP)unmatched
    • Onboardingunmatched
    • Oracleunmatched
    • People Managementunmatched
    • Performance Analysisunmatched
    • Power BIunmatched
    • Problem Solving Skillsunmatched
    • Procedure Implementationunmatched
    • Procure to Pay/Purchase to Pay (P2P)unmatched
    • Regulatory Complianceunmatched
    • Sarbanes-Oxley Act (SOX)unmatched
    • Scripting (Scripting Languages)unmatched
    • ServiceNowunmatched
    • Software Administrationunmatched
    • Standard Costingunmatched
    • Supply Chainunmatched
    • Systems Administration/Managementunmatched
    • Systems Maintenanceunmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • User Documentationunmatched
    • User Interface/Experience (UI/UX)unmatched

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