IHCS Program Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a Caseload of Diverse Individuals

• Provide each individual with the opportunity to live his/her own Everyday Life
• Develop a rapport with individuals’ families and county representatives to facilitate communication in all aspects of individuals’ lives
• Attend team meetings as necessary to provide input on an individual’s progress during program
• Schedule and attend doctor’s appointments as needed with individuals
• Perform satisfaction surveys on a quarterly basis to ensure individuals are happy with their service
• Reinforce that individuals’ outcomes are being met during program, and that they are appropriate
• Provide direct service as needed to ensure quality of program
• Provide emotional support to individuals through difficult life situations
• Assist in identifying individuals’ strengths and how they can use them in the community
• Assist with client medications as needed

• Supervise Direct Service Professionals

• Develop a strong, professional rapport with DSPs
• Create a welcoming environment for DSPs to thrive
• Identify strengths of DSPs and assist them in applying these strengths to their daily work
• Train new and existing DSPs on the specific needs of each individual on your caseload
• Communicate necessary information to DSPs regarding the individuals they serve
• Monitor DSPs during work hours to assess their work performance
• Mentor DSPs having difficulties in work performance by modeling what they could improve
• Provide critical, strengths-based employee evaluations to assess DSP performance
• Facilitate positive change in DSPs by providing verbal and written corrections when conduct violates agency policy

• Office Duties

• Update ISPs and individuals’ records in Billiyo as changes are made
• Organize and store individuals’ files securely
• Approve mileage and business expenses of DSPs
• Review and approve employees’ timesheets on a biweekly basis
• Verify data in Billiyo and document edits
• Attend Office, Program Specialist, and DSP meetings
• Report incidents to HCSIS in a timely manner and follow-up when appropriate
• Assist as needed with scheduling to ensure all individuals’ needs for program are met

• Other

• Promote agency values during and outside of office hours
• Participate in a wide variety of special projects and committees to improve program quality and diversity for individuals and staff
• Perform extra-curricular activities as assigned and volunteered for to better the agency
• Engage in The Arc’s community in a positive and productive way
• Communicate with co-workers, management, clients, and others in a professional manner
• Conform and abide by all regulations, policies, work procedures, and instructions
• Develop a basic understanding of all programs The Arc offers to individuals receiving services to communicate as needed
• All other duties as assigned

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: A bachelor’s degree in Human Services or a related field is preferred but not required. A high school diploma is required with at least three years’ experience working with individuals with intellectual disabilities.

REASONING ABILITY: Employee should have the ability to apply creative problem-solving skills and deal with problems positively in a constantly changing environment. Employee should also be able to communicate with a wide variety of individuals and adapt to communication needs as necessary. Employee should apply understanding and problem-solving skills to carry out detailed written or oral instructions.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand and sit for long periods of time and walk on a very frequent basis. Employee will be required to provide direct service when available for individuals without staff, so the employee should be able to move with minimal limitations to accommodate a variety of individuals’ interests and activities.

JOB-RELATED EXPECTATIONS:

• Proficient with MS Office, including Word and Excel
• Excellent organizational skills
• Flexible schedule
• Ability to communicate (verbally and written) professionally with individuals at all levels of the organization and external contacts
• Problem-solver
• Self-motivated
• Dependable
• Manage time efficiently
• Solid decision-making skills
• Ability to multi-task
• Regular attendance required
• Ability to maintain the integrity of highly confidential information
• Strong attention to detail and high degree of accuracy
• Occasional driving expected