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Imaging Engineer

Group Nine LLC

Augusta, GA

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JOB DETAILS
SKILLS
Communication Skills, Configuration Management, Customer Support/Service, Customer/Client Research, Data Migration, Desktop Administration, Desktop Hardware, Desktop PC, Documentation, Endpoint Security, Hardware Administration, Help Desk, Identify Issues, Laptop PC, Microsoft Access Database, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Operating Systems, Operations Processes, Peripheral Hardware, Scripting (Scripting Languages), Security Policy, Software Administration, Software Installation, Software Patches, System Center Configuration Manager (SCCM), Windows PowerShell
LOCATION
Augusta, GA
POSTED
Today
Imaging Engineer

We are looking for an experienced Imaging Engineer with strong expertise in Microsoft Intune, Windows Autopilot, SCCM imaging, and end-user computing support. The candidate will be responsible for device imaging, deployment, troubleshooting, hardware support, and endpoint management for Windows environments.

  • Manage and troubleshoot Windows 10 and Windows 11 imaging issues.
  • Configure, deploy, and support Microsoft Intune and Windows Autopilot solutions.
  • Troubleshoot SCCM/MECM Task Sequence imaging and OS deployment issues.
  • Perform device provisioning, rebuilds, refresh, and replacement activities for laptops and desktops.
  • Support hardware troubleshooting for desktops, laptops, docking stations, and peripherals.
  • Handle endpoint enrolment, compliance, and policy troubleshooting in Intune.
  • Troubleshoot Autopilot deployment issues including ESP, hybrid join, and Azure AD join scenarios.
  • Provide Level 2/Level 3 desktop support for end-user issues.
  • Coordinate with vendors for hardware replacement and warranty support.
  • Support software installations, patching, and endpoint configuration management.
  • Maintain imaging standards, deployment documentation, and operational procedures.
  • Work closely with infrastructure, security, and service desk teams for endpoint-related activities.
  • Support migration and refresh projects for enterprise devices.
  • Strong experience in Microsoft Intune administration and troubleshooting.
  • Hands-on experience with Windows Autopilot deployment and troubleshooting.
  • Good experience in SCCM/MECM OS deployment and Task Sequence troubleshooting.
  • Strong knowledge of Windows 10 and Windows 11 operating systems.
  • Experience with Azure AD Join and Hybrid Azure AD Join.
  • Knowledge of endpoint compliance and configuration policies.
  • Strong troubleshooting skills for desktop/laptop hardware issues.
  • Experience in device replacement and user data migration activities.
  • Understanding of Group Policy and endpoint security basics.
  • Good communication and customer-handling skills.
  • Knowledge of Microsoft Entra ID and Conditional Access.
  • Experience with application packaging and deployment.
  • Familiarity with PowerShell scripting.
  • Experience supporting enterprise-scale environments.
  • Microsoft Intune / Endpoint Administrator certifications
  • Modern Desktop Administrator Associate
  • SCCM/MECM related certifications

About the Company

G

Group Nine LLC

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