Imaging Operations Lead

BC Forward

Spring, TX

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JOB DETAILS

SALARY

$60–$63 Per Hour

JOB TYPE

Contractor

SKILLS

Automation, Business Solutions, Cloud Computing, Diversity, Error Handling, Fortune 500 Customers, Government, Identify Issues, Image Cataloguing, Image Processing, Image Publishing, Information Technology Consulting, Machine Tool, Multiplatform/Cross-Platform, Operational Improvement, Original Design Manufacturer (ODM), Outsourcing, Process Development, Production Support, Production Systems, Project/Program Management, Release Management/Engineering, Reliability Engineering, Root Cause Analysis, Signal-to-noise Ratio (SNR), Systems Reliability, Technical Leadership, Test Automation, Test Plan/Schedule, Traceability, Workload Automation

LOCATION

Spring, TX

POSTED

6 days ago

Job Title: Imaging Operations LeadLocation: RemoteDuration: Contract - 5 monthsPay Range: $60/hr. to $63/hr. (W2)Job ID: 373261About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.Job DescriptionWe are seeking an Imaging operations Lead to design, develop, test, and support automation workflows for recovery-critical and factory workflows. The ideal candidate will have strong experience in Imaging pipelines and large-scale batch automation and a proven ability to stabilize on-prem operations, improve tooling and observability, and reduce manual operational load.Responsibilities:Imaging operations, currently performed through a combination of manual processes, in-house tooling, and individual expertise. The goal is to:* Reduce dependency on single individuals* Improve operational reliability and scalability* Increase automation and reduce manual effort* Ensure continuity and reliability with production systems* Maintain production-level quality for recovery-critical workflows2. Background and ContextSure Recover Imaging supports production recovery and factory workflows, including catalog creation, image ingestion, validation, signing, and publishing.Current operations exhibit the following characteristics:* Highly bursty workload, aligned with factory milestones (PD, RC, RTM)* Heavy reliance on manual verification and triage* Partial automation with limited diagnostics and error handling* Critical infrastructure hosted on local on prem hardware* High volume of ODM/SEPM-originated noise, with low signal-to-noise ratio3.1 Core Operational Activities (Must-Have)The outsourced resource must take ownership of day-to-day imaging operations, including:1. Catalog and Image Processingo Ingest recovery images from upstream sourceso Validate image completeness and metadatao Manage catalog generation for multiple platforms per cycleo Handle large batch operations (e.g., 20+ platforms per run)2. Publishing & Release Readinesso Prepare images and manifests for cloud publishingo Perform final readiness checks before production exposureo Coordinate release timing with factory schedules3. Manual Verification & Double-Checkingo Perform production-grade validation due to recovery-critical natureo Cross-check automation outputs when upstream data is incomplete or incorrect3.2 Triage & Support Activities (Must-Have)1. ODM / SEPM Triageo Review and triage incoming tickets, alerts, and issueso Identify false positives vs real issues (noting that ~1% are actionable)o Educate ODMs on recurring issues due to attrition and misconfiguration2. Burst Handlingo Scale effort during peak factory windows (PD, RC, RTM)o Operate at near full-time capacity during peak burstso Support reduced activity periods between bursts4. Automation & Improvement Responsibilities (High Priority)The outsourced role is not purely operational. A key success criterion is measurable reduction in manual load.4.1 Automation EnhancementsThe contractor is expected to:1. Improve Existing Toolso Enhance internal catalog management toolingo Introduce meaningful error codes and structured error outputso Reduce reliance on manual log inspection2. Pipeline Enablemento Design and implement pipeline-based workflows for: Manifest signing Catalog publishingo Reduce reliance on manual security group usage for signing3. Error Observabilityo Improve detection, reporting, and traceability of failureso Enable faster root cause identification across large batch jobs4.2 Infrastructure Stabilization1. On-Prem Infrastructure Improvementso Migrate imaging workload away from single-desk dependencyo Propose secure, shared, on-prem storage/compute modelo Ensure multi-user accessibility with appropriate security controls2. Non-Cloud Constraint Awarenesso Solutions must account for: High data transfer volumes Cost sensitivity of cloud DTO transfers Performance constraints during peak ingestion5. Technical Program management* Publishing and release management of components to Pulsar, Softpaqs and Cloud* Co-ordination, triaging and streamlining the process as needed* 6. Skills & Experience Requirements6.1 Mandatory Skills* Strong experience with large-scale batch automation* Familiarity with image publishing pipelines* Experience operating production recovery / factory-critical systems* Comfort with manual triage under time pressure* Ability to work with imperfect upstream data* Strong practical and skillful knowledge on PowWhy BCforward?At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:Competitive compensation and benefits.Opportunities for growth with global clients.A supportive, inclusive culture that values innovation and people.Exposure to cutting-edge technologies and projects.About Our CommitmentBCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.Interested? Apply Now!If this sounds like the right opportunity for you, please apply with your most recent resume.

About the Company

BC Forward

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