Imaging & Referral Coordinator

Minimum Qualifications:

• A minimum of two years of experience in the healthcare field is required.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Preferred Previous scheduling or referral experience is preferred.

Essential Functions

• The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.   
• Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
• Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels. 
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Accurately updates patient information in the practice management system and EMR.  Performs all required documentation of work completed.   
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.