Imaging Scheduler I

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

In the ever-changing field of Radiology, it is necessary to have high quality, specialized scheduling staff who coordinate patient appointments and monitor critical access points for patients and providers. The Imaging Schedulers participate in department and modality specific training to accomplish these goals. The Schedulers are vital in the smooth daily flow for the department of Radiology. In addition, the Imaging Schedulers back up scheduling processes and phones for other areas such as Vascular Lab and DXA as well as affiliate sites. This staff member is expected to demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to technologists, nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. Will also have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.

• Provides high quality administrative support to modalities.
• Answer, screen and triage phone calls in a positive, professional and helpful manner, always

utilizing the Bassett three-part greeting.

• Take detailed and accurate messages consistently in the established format and assuring that

any required follow-through happens within an acceptable timeframe as observed by managers.

• Process incoming correspondence in a timely and confidential manner as observed by manager

and utilizing peer feedback.

• Process clinical paperwork (requisitions, screening shots, reports) in a timely and confidential

manner as observed by manger and utilizing peer feedback.

• Utilizing departmental protocol, obtain requisitions from ordering provider's offices in advance of

the scheduled appointment.

• Schedules outpatient appointments via telephone request directly from patients, referring provider

offices, referral work ques and through EMR messaging according to modality and departmental

protocols as observed through manager and modality feedback.

• Cross-trained to all appropriate scheduling and registration functions and locations as determined

through department training schedules and as observed by manager.

• Coordinate the scheduling of Anesthesia and biopsy cases, as well as other interventional

procedures ordered by physicians.

• Initiates and coordinates with all appropriate entities (OPCU, Pre-Admissions, etc.) the scheduling

of various pre- and post-procedure requirements.

• Collect and record all pertinent information for prior authorization from outside provider office and

internal providers when scheduling at affiliate hospitals.

• Coordinates and orders isotopes for weekly PET/CT schedule.
• Able to function independently by using all available resources and tools as observed by

supervisor.

• Actively promotes the delivery of quality healthcare through continual learning, proactive

communication and encouraging teamwork

• Proactively resolves problems and makes decisions within the scope of authority as observed by

manager and modality feedback.

• Raises emergent situations or expressed patient problems directly with Manager for assistance.
• Present a positive image of Bassett Healthcare Network through professional appearance and

behavior as observed by manager.

• Always ensure the confidentiality of protected health information, understanding patient privacy

rights and the Patient Bill of Rights.

• Always discuss patient care issues privately and quietly at work only and reads medical

documentation on a need-to-know basis in order to accomplish a specific task within the scope of

the position.

• Act as a receiving point for patient concerns and complaints, accurately identifying unresolved

issues that have the potential to adversely affect patient care, and refer issues and conflicts on to

a supervisor or manager, as observed by manager and peer feedback.

• Radiology staff may be asked to cover multiple functions in a single shift as needed to support

departmental requirements and patient flow.

• Using the duty/call schedule, staff will coordinate appropriate clinical appointments for Radiologist

staff.

• Trains and serves as a resource for new staff as observed by manager and peer feedback.
• Assumes responsibility for continuing education by maintaining competency in programs required

for daily responsibility, including information systems, insurance requirements, and office

procedures and protocols

• Attends all required in-services as requested by Manager
• Identifies need for computer training or refresher courses and attends as necessary.
• Attends departmental staff meetingsof all area (Radiology Scheduler) meetings as seen by

meeting minutes.

• Maintain job specific knowledge and proficiency (may include, but not limited to Cadance,

Radiant/EPIC, RIS, , etc.) by attending meetings, training and reading all pertinent training

documentation and memos as documented.

• Maintains competency in all computer programs required to perform job
• EPIC/Radiant- Scheduling/Billing system
• Shows proficiency in use of EPIC/Radiant
• Can register new and established patients, updating insurance as necessary, as per competency

requirements

• Can schedule Radiology specific modality appointments as per Radiology procedures and

protocols.

• Can schedule Vascular Lab, DXA exams as a back up to those main schedulers
• Can enter exams into the system with accuracy as seen in monthly review
• Can update ordering providers as necessary in the system
• Can change exams in the system
• Can cancel exams in the system
• EPIC - Electronic Medical Record
• Release proper order from EPIC.
• Run clinical documentation from EPIC
• Run laboratory documentation from EPIC
• Ensure ABN requirements are complete as necessary
• Maintain departmental scheduling protocol knowledge
• Schedules at the Bassett affiliate locations to the advantage of the patient and ordering provider
• Covers affiliate scheduling lines when requested by management from those locations
• Keeps access in mind during scheduling and report any instances of excessive backlog for any

given modality

• Notify the ordering provider's offices of no-shows and same day cancellations without

rescheduling

• Maintains Radiant scheduling accuracy as measured in an annual review of scheduling cases.
• Attend 1 or 2 review sessions or refresher courses annually
• Comply with all down time procedures for scheduling
• Utilizing information provided by insurance companies through the electronic eligibility systems to

collect Radiology co-pays withsuccess, including walk-in x-rays and patient sent from clinical

locations not presenting to registration

• Staff will have financial conversations with patients regarding ABN's, waivers and put them in

touch with resources that can help them as needed

• Staff will assist with scheduling coverage for, Vascular Lab and DXA
• Collaborates with P3 or insurance companies in troubleshooting problem authorizations as noted

by supervisor

• Obtains all information necessary to complete the outpatient registration process assuring

demographics and insurance information is correct and entered into the system accurately and in

an efficient manner as monitored by system audit.

• Assures correct data capture and data entry (such as MPSQ) necessary for regulatory agencies

and compliance requirements is accurate and complete as monitored by system audits

• Maintains required level of knowledge and proficiency in all core functions (demographic and

financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of

front desk services as measured by system audits.

• Greets patients quickly and courteously as indicated by patient, departmental feedback and

supervisory observation

• Distributes and documents Advanced Directive information to all new and established patients

over the age of 18 with accuracy as documented by random audits and scheduled reports.

• Receive and record all co-payments with accuracy as determined through daily cash verification

and reporting procedures.

• Maintain and balance daily cash bag with no more than 2 minor errors per year as determined

through daily cash verification and reporting procedures.

• Should be able to help with cross-department coverage in cases of emergency need.
• Maintains competency in all registration computer programs required ( AccuReg and EPIC) to

perform job.

• Utilizing information provided by insurance companies through the electronic eligibility systems to

collect Radiology co-pays with success.

• Comply with all down time procedures for registration
• Staff will have financial conversations with patients regarding ABN's, waivers and put them in

touch with resources that can help them as needed.

• Performs other duties as requested and observed by supervisor or manager.

What we need from you

Education:

• High School Diploma or GED, required
• 2 year a Associate Degree, preferred

Experience:

• Minimum 2 years experience in a busy office environment, dealing with public and inbound phone calls, required
• Associate degree will waive one year of experience.

Skills:

• Computer Skills
• Customer Service
• Communication
• Maintain Confidentiality

Physical Requirements:

• Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force

frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting

most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other

sedentary criteria are met

• Occasional balancing, climbing, crouching, kneeling, lifting, pushing, pulling, reaching, standing, stooping, walking
• Frequent grasping
• Constant typing/clerical/dexterity, hearing, repetitive motion, seeing/monitor/computer use, talking

Hazards:

• Occasional bodily fluid/bloodborne exposure, radiation/radiant energy

Travel:

• No travel

Total Rewards

Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Specific benefit offerings may vary by location and/or position.

Pay Range

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum:

USD $18.02/Hr.

Pay Range Maximum:

USD $27.03/Hr.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.