Imaging Scheduling Coordinator

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Imaging Scheduling Coordinator provides total scheduling support for internal and external referring offices. Manage the registration of patients by telephone. Obtains patient insurance and demographic information, schedules new and return scan appointments. Imaging scheduling coordinator handles these functions for both Tennessee Oncology patients as well as Non-Tennessee Oncology patients.

ESSENTIAL FUNCTIONS:

• Answers the telephones in a courteous, efficient manner.
• Follows policies and procedures outlined by management to ensure standardization of processes across all imaging centers.
• Routes messages to appropriate discipline.
• Conducts patient registration and scheduling process.
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into the Radiology Information System (RIS).
• Registers new patients in the Radiology Information System (RIS) ensuring all information is complete prior to scheduling.
• Providers patient information to coverage and benefits to create accounts in Patient Management System (PMS) and verify patient benefits.
• Schedules patient imaging tests following proper procedures.
• Receives and replies to all instant messages related to patients changes of insurance, copay questions, and coverage issues in a timely fashion.
• Designates in the Radiology Information System (RIS), and emails to appropriate persons study billing requirements, (i.e., Q-1 Modifier, KX Modifier).
• Responds promptly to patient, physician, and clinical requests.
• Communicates to other staff members using instant messaging system.
• Ability to travel/float to other imaging centers for business needs.
• Maintain and ensure confidentiality of patient information.
• Adheres to all Tennessee Oncology policies and procedures.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Exhibits high degree of initiative, judgment, and discretion.
• Promotes positive customer relations.
• Great verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail
• Dependable

EDUCATION & EXPERIENCE:

• High school graduate or equivalent with GED.
• 2 years of previous professional office experience and/or customer service experience preferred.
• Electronic Medical Records experience preferred.
• Excellent customer service skills
• Proficient in Microsoft Office Suite

OOCUPATIONAL RISK CATEGORY:

PHYSICAL REQUIREMENTS:

• Able to travel to all imaging centers when necessary
• Able to lift 25 pounds.

Job Title:

Physical Activity Required

Amount of time

None

Less than 1/3

(Occasionally)

1/3 to 2/3

(Frequently)

More than 2/3

(Regularly)

Standing

Walking

Sitting

Fingering or manual dexterity

Repetitive finger motion

Lifting or exerting force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

Over 100 pounds

Reaching or stretching

Climbing or balancing

Crouching or stooping

Speaking

Hearing

Seeing (with correction)