Imaging Service Engineer

The Field Service Engineer III maintains high‐quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.

TECHNICAL SKILLS:
*Must have MR/CT experience. GE preferred but will consider candidates with Philips or Siemens.
*Must have formal training

What You Will Do in This Role

FIELD SUPPORT (75%)

• Troubleshoot high‐end medical imaging equipment.
• Establish and adhere to preventative maintenance schedules.
• Maintain customer service logs and internal service records.
• Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
• Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.

TECHNICAL SUPPORT (10%)

• Deliver technical support on high‐end medical imaging equipment online and or via telephone.
• Communicate daily with customers to ensure resolution and proper follow‐up.
• Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).

APPLICATIONS SUPPORT (5%)

• Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.

SOFTWARE SUPPORT (10%)

• Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
• Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
• Prepare users by designing and conducting training programs, providing software support and reference.
• Supply online and telephone support for Windows and Linux.

What You Will Need for This Role

• Minimum 10+ years of high‐end medical imaging equipment maintenance and repair experience.
• High School Diploma or GED
• Must hold a current, valid, and unrestricted drivers license. Must have a safe driving record.
• Basic computer skills; understanding of computer networks and equipment interaction.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
• Willingness to travel periodically to support business needs.
• The ability to lift, push and/or pull up to 75 pounds.
• The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.

Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder

Must-Haves
CUSTOMER SERVICE

DATABASE ADMINISTRATION

LINUX PERFORMANCE TUNING

QUALITY ASSURANCE;WINDOWS

Min .5+ years as a FSE with MR/CT experience coupled with formal training