Imaging Support Associate

Overview

A member of Catholic Health, Good Samaritan University Hospital, is a non-profit 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level I Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that is focused on evidence based practice, continual learning and exceptional quality of care.

Job Details

Position Summary

The Imaging Support Associate provides administrative, clerical, and patient support services to ensure the efficient operation of the Radiology Department. This role serves as a key point of contact for patients, physicians, and staff by coordinating scheduling, maintaining patient records, supporting imaging workflows, and delivering exceptional customer service.

Responsibilities

• Welcome patients and visitors while providing courteous, professional customer service.
• Escort patients to imaging exam areas as needed and assist with basic exam preparation, including gowning or clothing changes when appropriate.
• Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff members.
• Communicate with physician offices regarding scheduling, patient information, and other departmental needs.
• Schedule imaging appointments across all Radiology modalities in accordance with departmental protocols.
• Perform general clerical duties, including filing, preparing documentation, appointment confirmation, and data entry.
• Maintain accurate and organized patient records.
• Scan and verify patient documentation within the electronic medical record (EMR).
• Retrieve, print, and fax imaging reports from EPIC for physicians, patients, and authorized legal requests.
• Import imaging studies and create image discs for patients and referring providers.
• Collect applicable fees for legal and medical record requests.
• Complete patient registration, collect copayments, and assist with general front desk operations.
• Assist patients with questions and coordinate support for a positive patient experience.
• Retrieve and distribute supplies throughout the Radiology Department and hospital as needed.
• Distribute patient paperwork to the appropriate clinical and administrative areas.
• Participate in departmental quality improvement and performance improvement initiatives.
• Perform other related duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong computer skills and the ability to learn electronic medical record systems.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Commitment to providing outstanding customer service and maintaining patient confidentiality.

Preferred

• Previous experience in a healthcare setting or professional office environment.
• Experience with electronic medical records (EMR), preferably EPIC.
• Prior experience with patient registration, scheduling, or medical office operations.

Salary Range

USD $23.39 - USD $35.09 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.