This role will locally rotate UPMC campuses and shifts (day & evening)
Purpose: Provides clerical support to the Imaging Services Department.
Responsibilities: • Answers telephone with appropriate greeting stating the name of the department and identifying oneself. • Faxes information both on the copier and through the RIS. • Conducts appointment reminders calls in a pleasant and courteous manner. • Transfers calls to the appropriate department or person and documents and conveys messages as needed. • Provides support to the radiologist by calling preliminary reports or obtaining information requested by the radiologist. • Manages stat exams by obtaining report and forwarding or calling the results to the appropriate physician. • Places orders for film and CD printing of exams. • Documents film sign-outs in RIS. • Verifies CDs are burnt appropriately for distributing to patients. • Checks patient identification when releasing films or CDs. • Obtains the patient release and packages exams that need to be mailed. • Downloads CDs from outside facilities. • Verifies patient identification using at least 2 patient identifiers. • Places correct wrist band on patient. • Uses RIS to verify the correct input of ordering physician and location and correct exam ordered. • Confirms accurate visit number is populated for that day of service. • Arrives patient uses the tracking screen. • Prepares registration paperwork and wrist bands for the follow day. • Enters accurate orders for x-ray exams. • Contacts physician offices for orders when not available at the time of reception. • Uses PACS to obtain both reports and exam information. • Uses proper verbiage established to collect co-payment per policy and protocol.
Requirements: High school diploma or equivalent required. Business training preferred, including typing and filing. Familiarity with anatomical and medical terminology preferred.
Licensure, Certifications, and Clearances: • Act 31 Child Abuse Reporting with renewal • Act 33 with renewal • Act 34 with renewal • Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran