$21.74 - $27.71

Starting salary based on qualifications and experience.

Job Description

General Statement of Duties

This position is responsible for training and review of work completed by Income Maintenance staff.  The IMCIII also provides leadership and training to new caseworkers and remedial and/or refresher training to other staff.  Review of work is completed to ensure benefits for Medicaid and Food & Nutrition Services are being administered timely and accurately.

Distinguishing Features of the Class

An employee in this class is responsible for 2nd party review and training for new and ongoing Income Maintenance workers in the Food and Nutritional Services, Medicaid, Work First Family Assistance, Child Care Subsidy, and/or Energy Assistance Programs.  Additional responsibilities may include assisting with application processing and/or case maintenance as needed.  An IMCIII is responsible for monitoring of clients and Income Maintenance Workers for compliance with all program requirements (federal, state, and county).  Duties may also include uploading and sharing of information with State Compliance Officers to ensure program guidelines are being followed.  Work is performed under the regular supervision of the Income Maintenance Supervisor II. 

Illustrative Examples of Work

• Complete 2nd party reviews for all Income Maintenance programs in a timely manner to ensure compliance with eligibility determination and benefit authorization.
• Assist supervisor in assessing the need for additional training as identified through 2nd party review deficiencies. 
• Assist Income Maintenance workers give error-free and timely assistance to clients as required by Local, State, and Federal policies.
• Assist co-workers with more complex/difficult cases.
• Assist in training by preparing material and helping present new material.
• Assist in monitoring caseworkers’ performance and organization of their individual work in order to accomplish set goals.
• Assist staff with questions, manual material and policy interpretation as it pertains to actual cases.
• Assist in conducting hands on ongoing training of manual materials, procedural, regulatory and computer system changes.
• Provide follow-up and/or ongoing training of new employees once they have completed the initial Income Maintenance training.
• Ensure that work is completed in vacant caseloads as well as during the learning curve of new employees.
• Maintain a caseload of Davidson County Social Services employees and any family member residing in their household; includes redeterminations and changes to existing cases.
• Represent Davidson County Social Services in hearings as needed.
• Assist auditors, monitors, and quality control representatives as needed.
• Adheres to county, state and federal rules, regulations and policies
• This position is required to perform mandatory emergency shelter duty should the need arise
• Review and maintain various logs and reports.
• Performs other duties as assigned

Recruitment and Selection Guidelines

Knowledge, Skills and Abilities

• Must have thorough knowledge of the Food & Nutrition Services, Medicaid, Work First, and/or Energy Programs.
• Must have good general computer skills and knowledge.
• Must have thorough knowledge of multiple computer programs including but not limited to; NCFAST, One Case, and Microsoft.
• Must have good interviewing and communication skills, both written and verbal.
• Ability to ask appropriate questions in order to quickly and efficiently gather needed information.
• Ability to read, understand, retain and apply constantly changing policies and provide guidance to workers on how it relates to actual cases.
• Must have good documentation skills. 
• Ability to work quickly and with total accuracy under stressful situations and with frequent interruptions.
• Must have good computation skills to accurately compute budgets and/or deductibles. 
• Must be very organized and able to meet deadlines.
• Ability to work with clients from various socio-economic groups and knowledge of the needs of the economically disadvantaged.
• Knowledge of agency procedures and policy.
• Ability to identify procedural or process problems and report to supervisor for effective solutions.
• Ability to maintain effective working relationships with coworkers, other County departments, children, adults, school personnel, businesses, civic and community organizations and the general public.
• Ability to work as a team member to meet goals and objectives.

Physical Requirements

• Must be able to perform the basic life operational support functions of stooping, kneeling, crouching, reaching, walking, fingering, grasping, feeling, talking, hearing and repetitive motions.
• Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.
• Must have close visual acuity to prepare and analyze data and figures, work on computer terminal and perform extensive reading.
• Worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
• Worker is in contact with potentially infectious bodily fluids during the performance of his/her duties.

Education and Experience

• Two-year degree from an accredited program in a human service or related curriculum; or graduation from high school and two years of paraprofessional/clerical public contract experience, and two years as an Income Maintenance Caseworker, or graduation from high school and three years paraprofessional/public contact experience; and two years as an Income Maintenance Caseworker; or a four-year degree or three completed years of college-level coursework from an accredited program in a human service or related curriculum and at least two years’ experience as an Income Maintenance Caseworker.
• Experience gained by having worked in a public service position requiring interaction with the general public is desirable.

Licenses and Certifications

• Valid North Carolina Driver License