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Role: Implementation head

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

What this role is:

Darwinbox is helping enterprises reimagine how they manage people, workflows, and employee experiences.

As we continue to scale, we are looking for a leader who can build the next generation of enterprise implementation and transformation capabilities.

This role sits at the intersection of:

• Customer transformation
• Consulting leadership
• Enterprise SaaS delivery
• Product adoption
• Organizational scale

You will be responsible for defining how implementation excellence is delivered across the region while building a high-performing organization that customers trust and teams aspire to be part of.

What the work looks like :

You won't inherit a mature playbook. You'll help build it!

One customer may be scaling across multiple countries. Another may be rethinking its entire HR operating model. A third may be looking to unlock value from automation, analytics, and AI-driven workflows. Your role is to ensure that our implementation organization can solve all of these challenges consistently and at scale.

That means:

Build and Scale a High-Performing Implementation Organization

Lead and grow a team of Engagement Managers, and Consultants, develop future leaders and create a culture of ownership, customer obsession, and continuous improvement Build organizational capability to support rapid business growth ..

Define the Future of Delivery

• Continuously evolve implementation methodologies, operating models, and delivery practices
• Drive automation-first and data-driven delivery excellence
• Improve scalability, predictability, quality, and customer experience across all engagements

Be the Bridge Between Customers and Product

• Act as a strategic voice of the customer within the organization
• Partner closely with Product, Engineering, Customer Success, and Sales teams
• Influence product roadmap discussions based on market needs and customer insights
• Drive adoption of new capabilities and innovations across the customer base

Drive Business Performance

• Own implementation health, customer satisfaction, delivery quality, and regional services performance
• Partner with Sales and Customer Success teams to support growth, expansion, and strategic customer relationships
• Ensure effective capacity planning, resource allocation, and operational efficiency

Who thrives here:

People who think beyond delivery.

People who naturally ask:

• "How do we scale this?"
• "What does great look like three years from now?"
• "How do we create repeatability without losing customer intimacy?"
• "How do we build a delivery organization that becomes a competitive advantage?"

People who enjoy building teams as much as they enjoy solving customer problems.

People who can move seamlessly between executive customer conversations, organizational strategy, and operational execution.

People who see implementation as the beginning of transformation-not the end of a project.

What we're looking for

• 15 to 20 years of experience leading enterprise HCM Implementation, HCM, consulting, or transformation organizations
• Proven experience managing large-scale HCM implementations across platforms
• Strong consulting mindset with the ability to influence executive stakeholders and drive transformation conversations
• Demonstrated success building and leading high-performing delivery organizations
• Experience managing complex customer portfolios in enterprise environments
• Strong commercial acumen and understanding of services business economics
• Ability to thrive in high-growth, fast-changing environments
• Data-driven, automation-first, and systems-oriented approach to leadership