IMPD - Public Assistance Officer
Salary
$42,328.00 Annually
Location
Various IMPD Locations, IN
Job Type
Full Time
Job Number
09921
Department
IMPD-Admin
Opening Date
07/01/2026
Closing Date
7/31/2026 11:59 PM Eastern
Overview
Position is responsible for interviewing members of public to gather information needed to generate police reports relating to non-emergency incidents; prepares police incident reports and enters into computer; maintains highest level of professional and courteous customer service during performance of duties.
Agency Summary
The Indianapolis Metropolitan Police Department (IMPD) is committed to excellence in law enforcement and is dedicated to the people, traditions and diversity of our City. In order to reduce crime, reduce the fear of crime and enhance quality of life, the department is committed to providing professional service with integrity and a focus on community policing. The Indianapolis Metropolitan Police Department operates six service districts under the Patrol Division, an Investigations Division, an Administration Division and the Training Academy.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
Responds to citizen phone calls and walk-ins requesting police incident report; conducts preliminary assessment of situation to verify incident occurred in IMPDs service district and to identify incident type. Identifies and refers calls requiring the dispatch of police units to Communications Supervisor. Based on type of incident, assesses information needed to prepare complete report; interviews citizen to gather required information, insuring data are collected for required reporting fields and narrative section. Advises citizen of follow-up procedures, crime prevention materials, and referral services, as appropriate.Enters report into IMPDs Police Reporting System; assigns appropriate report header in accordance with FBI Uniform Crime Reporting standards; validates address and police beat assignment; enters appropriate data and code values into database fields; writes and enters concise descriptive narrative to document incident in accordance with standard business English and departmental policies.Receives additional report information via citizen phone calls or walk-ins; queries Police Reporting System to locate previously entered report; makes supplemental report in accordance with departmental policy to document newly provided information.Monitors reports taken to identify needed departmental follow-up and possible trends requiring action by other district or departmental personnel. Provides advisory alert to district commander of geographic areas where reports indicate additional patrols or other governmental activity may be appropriate.Participates in end of shift information exchange with other members of unit to facilitate smooth transfer of case load from one shift to the next; takes part in briefings relating to completed and pending reports.Periodically meets with other members of unit to discuss quality control issues and areas of operations where improvements could be made. Participates in documentation of recommendations for submittal to departmental administrators. Greets all people coming to main entrance of district headquarters; promptly, courteously and professionally assists visitors or directs them to the appropriate personnel.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
Qualifications
High school diploma or GED with a minimum of two (2) years prior work related experience, with an emphasis on professional customer service or a minimum of two (2) years college education, including course work in English composition and/or criminal justice. High level of commitment to professional customer service and teamwork; ability to conduct interviews to obtain specific information and to reduce results of interview to police incident report format; ability to handle potentially difficult and hostile customer service contacts; ability to write clear and concise narratives; ability to type report into departments police reporting system, with a minimum of 25 wpm accuracy; ability to process information received over time and identify patterns and trends. Knowledge of police reporting writing and records management systems; knowledge of police radio procedures; knowledge of Windows-based computer applications such as MS Word and MS Outlook; problem solving skills. Confidentiality required. Special Police Powers (minimum age 21 years) and IDACS/NCIC certification required after hire. Successful completion of departments reporting and customer service training program required after hire.
Working Conditions
Shift and weekend work may be required. Work performed in office setting. Overtime may be required.
All rates are bi-weekly.
2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:67382b58-4d1a-4519-89d7-8453f91e19a1
Life Insurance Employee Only (rates per $1,000 per month):
Basic: Employer Paid
Optional Life Insurance Employee Only (rates per $1,000 per month)
Additional:
<25-29 $0.058
30-34 $0.083
35-39 $0.099
40-44 $0.132
45-49 $0.223
50-54 $0.363
55-59 $0.600
60-64 $0.795
65-69 $1.329
70 + $2.054
IMPORTANT PERF UPDATE:
Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employees career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the members age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:
Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.
Part two - This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. You are:
Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. Youre always vested in your ASA portion - its always yours.
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employees career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the members age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employees compensation per pay period.
Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.
Questions relating to PERF may be directed to INPRS - PERF at:
Indiana Public Retirement System
Public Employees Retirement Fund
One North Capitol, Suite 001
Indianapolis, Indiana 46204
(888) 236-3544
01
Do you have any previous law enforcement, security, or public safety experience?
02
If you answered yes, please describe your responsibilities and position. If you answer no, please write N/A
Required Question
Employer City of Indianapolis and Marion County
Address 200 E. Washington Street
CCB 1501
Indianapolis, Indiana, 46204
Phone 317-327-5211
Website http://www.indy.gov