Implementation Analyst

Overview:

The Implementation Analyst captures client context, constraints, and business goals, translating them into structured, actionable inputs for product teams. This role requires a clear understanding of platform capabilities, configuration boundaries, and technical complexity, and works in close partnership with Implementation Consultants and delivery teams, supporting – but not replacing – Product Owners. Implementation Analysts work from templates owned and maintained by Product, cloning and populating them to capture client-specific context, configuration needs, and program details. They do not author new feature specifications or create requirements outside of existing templates. When a client need falls outside available templates, the Implementation Analyst escalates to Product rather than attempting to document it independently.

Responsibilities:

• Document structured client discovery sessions – capture patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases
• Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides
• Partner with the Implementation Consultant to validate that the program design accurately reflects client intent before delivery begins
• Review configuration and builds during development to confirm alignment with documented client requirements – flag discrepancies before they reach QAIdentify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Consultant for formal escalation to Product
• Maintain current documentation throughout the engagement – requirements, decisions, change log, and open questions
• Participate in UAT for the programs they support, where appropriate, coordinating with the Implementation Manager on participant logistics
• Support the development of training and change management materials by providing accurate documentation of configured workflows and edge case handling
• Contribute to template and knowledge base maintenance – document reusable patterns and client context insights that can improve future implementations
• Support the hypercare period post-launch by monitoring issues and helping triage whether they represent configuration errors, training gaps, or platform defects requiring escalation

Qualifications:

• 2+ years of experience in a business analysis, client implementation, or technical documentation role
• Ability to facilitate structured discovery sessions and produce clear, precise documentation from complex client conversations
• Strong written communication skills – configuration specifications, workflow documentation, and edge case guides must be usable by technical teams without clarification
• Working knowledge of Salesforce-based platforms and familiarity with hub service workflows
• Understanding of data mapping, basic ETL concepts, and how data flows between client systems and AssistRx platforms is a plus
• Specialty pharmacy, patient access, or hub services experience preferred
• Comfort reviewing technical configurations and identifying discrepancies against documented requirements
• Familiarity with Jira or equivalent tools for documenting and tracking requirements
• Agile familiarity preferred – understanding of how product request intake works and when to escalate

Pay Range: USD $71,400.19 - USD $89,250.24 /Yr.