At Klipboard, weve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients, including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.
Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
The primary role is the successful delivery of orders and projects, enabling customers to use our Software Solutions to successfully run their day-to-day business. Activities include business discovery and requirements gathering, training and implementation, and the configuration of our products.
As a Subject Matter Expert (SME), you may be required to take part in sales processes, assisting with demonstrations and attending Trade Shows. You will work closely with other departments, such as The Project Office, Provisioning, Support, Research and Development, and Finance.
Key Responsibilities:
• Business requirements analysis (business process review), document results for implementation planning. • Requirements gathering, evaluate customer needs and formulate solutions (within current software capabilities) to meet cost and timelines of the project. • Where gaps in functionality exist, and are discovered during the implementation, perform analysis and identify alternate solutions using standard functionality. • Where customizations, enhancements are required, assist R&D in scoping the requirements. Provide word-arounds to maintain pace of implementation. • Advise customers on business processes and best practices related to our products. • Analyse customer problems and needs and proactively propose solutions. • Train users on application functionality and new processes. • Implement data conversion and testing strategies. • Manage individual implementation plans and report task and project status to management. • Ensure tracking of issues, change requests, and risk on assigned projects. • Own timely escalation of issues/changes to project management. • Keep informed of new product versions. • Complete assigned tasks in a timely manner. • Provide feedback to appropriate departments for improvement in product design and service quality. • Efficiently manage communications with clients, local and remote project teams. • Act as an SME to other departments, providing advice, guidance, and assistance when directed. • Other duties as assigned commensurate with the post.
Skills, Knowledge, and Experience:
• Essential: Computer Science, Information Systems or Business Management degree or relevant experience. • Previous and demonstrable experience in successfully delivering complex ERP/Shop Management Systems. • Previous and demonstrable experience in requirements gathering, configuration, installation, and training. • Business industry knowledge - experience of one or more Distribution Markets in which Kerridge Commercial Systems operates. • A working knowledge of Databases SQL, Oracle. • Familiarity with common operating systems, e.g. Windows, Linux, and applications such as Microsoft Office and Microsoft Project. • Excellent communication skills, including skills in socialising ideas, influencing, facilitation, and training. • Excellent customer service and customer-facing skills to work alongside customers on and off-site. • Ability to work under pressure with limited time, direction, and guidance to complete tasks in a timely and accurate manner. • Project a professional image at all times. • Be adaptable and work as an effective member of a team. • Be organized and manage workload efficiently, particularly submitting consultancy documentation, timesheets, site visits, completing project checklists, obtaining customer sign-off for consultancy work undertaken. • Work conscientiously and use own initiative. • Ability and willingness to travel domestically and internationally.
Desirable:
• Knowledge of the Tire & Service Industry. • Working knowledge of accounting. • Exposure to standard project methodology and implementation activities.
Company Info:
You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard, and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and are looking for talented individuals to join our growing teams. Due to our growth over the last few years, it is an exciting time to join us as we enter our next chapter!
At Klipboard, weve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Equal Opportunities:
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each others differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments, and/or support during the interview and offer process, then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognize that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present, we only accept CVs from Agencies on our PSL who have been assigned specific positions. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction, and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.