We’re Hiring for an Implementation Consultant (Go-Live & DSO Support)
Location: Travel Required (Multi-Site Dental Environments)
Schedule: Contract
No C2C
We are seeking a hands-on, operationally focused Go-Live Support Specialist with direct experience in dental practice management software to support multi-site dental organizations during Dental Practice Management System (DPMS) conversions.
This role is centered on on-site go-live execution, workflow stabilization, and driving user adoption across practices. You will work directly with office staff, providers, and implementation teams to ensure a smooth transition and minimize disruption to daily operations.
Overview
This role supports dental organizations during practice management system implementations and go-live events. You will work directly with dental practices to stabilize operations, improve workflows, and drive user adoption during system transitions.
This is a hands-on consulting role in a fast-paced environment supporting multi-site dental platforms and DSOs.
Key Responsibilities
• Provide on-site support during dental PMS go-live events across multiple locations
• Act as the main point of contact between practice teams and IT or implementation teams
• Support front office, clinical, and revenue cycle workflows during system transitions
• Guide staff on system usage across platforms such as Denticon, Eaglesoft, Dentrix, Open Dental, or CareStack
• Troubleshoot system and workflow issues in real time during go-live and stabilization periods
• Validate data migration, including patient records, insurance, scheduling, imaging, and clinical documentation
• Support daily workflows, including scheduling, check-in and check-out, treatment planning, charge entry, payment posting, and claims
• Identify workflow gaps and adoption risks and provide structured feedback to leadership and implementation teams
• Deliver hands-on training and support to drive user adoption
• Document issues, risks, and operational challenges during implementations
Required Qualifications
• Experience working in a Dental Service Organization or multi-site dental environment
• Hands-on experience with dental practice management systems such as Denticon, Eaglesoft, Dentrix, Open Dental, or CareStack
• Experience supporting PMS implementations, conversions, or go-live events
• Strong understanding of dental operations, including front office and clinical workflows
• Ability to work in a fast-paced, high-change environment
• Strong communication skills working with providers, office managers, and operational leaders
Preferred Experience
• Background in dental consulting or practice operations
• Experience with software migrations, integrations, or system rollouts
• Experience training users on dental PMS platforms
• Exposure to revenue cycle workflows, including billing and insurance processes
• Experience supporting multi-location or enterprise dental platforms
Work Environment
• Travel required to support on-site go-live events and client implementations
• Average workload is approximately 32 hours per week
• Weekly schedules may vary based on client needs, implementation timelines, and go-live requirements
• Consulting-focused environment supporting multiple client locations
Application Requirements
• Must be legally authorized to work in the United States
• Candidates must be willing to submit to a background check and drug screening, if required
• Candidates will be asked to provide their home address and complete employment eligibility questions during the application process
Interested in Learning More?
Apply directly or reach out to discuss the opportunity in more detail.