Implementation Consultant

• Remote anywhere but needs to be able to work with team on PST hours

• Business Consultations
• eyefinity software
• Manages Complexity
• Microsoft Office
• Optometry
• Resourcefulness
• Salesforce
• Situational Adaptability
• Software Implementations

• Adobe Workfront Work Management Software
• Atlassian JIRA
• Gainsight

• Person will be working with small to mid size clients to navigate onboarding for software.
• One aspect will be to schedule pre and post trainings, so must feel comfortable talking over the phone and in teams meetings.
• Second aspect will be to implement and schedule full onboarding projects to support the full time employee consultants.
• Need someone with project coordinator experience, critical thinking and resourceful.
• Typically will be trained for 2-3 weeks before their own project.
• No travel is required for the role.

• Manage cloud software implementations by overseeing scope, resources, timelines, and risks.
• Guide applicable business areas through adoption using change management and product expertise to ensure confident use of technology.

• Primary liaison with Account Executive to align with client's business structure, processes and needs
• Manage the logistics and timelines of the customer Onboarding process to ensure clients are implemented according to requirements and performance standards
• Consult with clients to identify business practices and document workflow analysis
• Work with clients to define and implement system design and configuration preferences, including lens and frame inventory, scheduling, etc.
• Develop and manage project schedules according to documented Statement of Work (SOW)
• Manage client expectations regarding application features and functionality
• Investigate, track and resolve customer issues during implementation
• Manage and resolve escalated client issues
• Deliver documentation, processes and tools to ease implementation
• Complete thorough and accurate documentation of training sessions and onsite consultations
• Develop criteria for evaluating success of implemented programs; recommend program improvements and implement resulting changes
• Proactively identifies new processes and solutions
• Work with internal business partners to deliver successful customer implementation
• Be alert to customer trends and potential problems developing that negatively impact service, elevate issues as appropriate; recommend and implement procedural and system changes to deliver quality service to internal and external customers
• Facilitate conferences, trade shows and other training sessions to address clients' business and organizational needs
• Coordinate testing and transfer of knowledge of new version upgrades with internal business partners

• Bachelor's degree from an accredited college or university or related experience, PMP certification is a plus
• Minimum 2+ years of experience implementing software and training for end users
• Minimum of 2+ years of related professional experience
• Strong interpersonal skills and a high standard for communication
• Ability to be a team player and work effectively and prioritize customer satisfaction
• Demonstrated experience implementing business or clinically oriented software solutions
• Strong organizational and problem solving skills
• Demonstrated leadership skills
• Proven ability to motivate and work within a team environment
• Multi-tasking across several projects
• Excellent verbal and written communication and interpersonal skills with an ability to establish rapport, trust, confidence, credibility with business owners and staff
• Demonstrated competency in communication, training, presentation, research, analysis, negotiation, organization and administration
• Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
• Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles
• Knowledge of computer-based training software, word processing, presentation tools
• Knowledge of web-based training and tracking tools
• Ability to deliver effective, clear and professional presentations, both virtually and in person to clients.
• Preferred knowledge of tools – Word, Excel, OneNote, Salesforce, SharePoint

• The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
• The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Pavan.p@sunrisesys.com