$115,000–$135,000 Per Year
Apply now: Implementation Engineer, location is Remote. The start date is ASAP for this full-time position.
Job Title: Implementation Engineer
Location-Type: Remote
Start Date Is: ASAP
Duration: Permanent
Compensation Range: $115,000 – $135,000
Benefits: Medical, dental, vision, 401k, PTO
Job Description:
Customer-facing engineering role focused on implementing, supporting, and enhancing mission-critical SaaS applications in live production environments.
Day-to-Day Responsibilities:
- Implement change requests including technical specifications, system design, and UI enhancements
- Participate in client discovery sessions, demos, and requirements gathering
- Troubleshoot and resolve complex production issues across application, database, and infrastructure layers
- Engage in customer calls, escalation handling, and post-incident reviews
- Design and develop scalable applications using Java and modern web technologies
- Contribute to both frontend and backend development efforts
- Integrate new functionality into existing systems with minimal disruption
- Develop and execute testing plans aligned to real-world customer workflows
- Perform code reviews, refactoring, and system optimization
- Monitor and improve application performance, scalability, and reliability
- Document issues, resolutions, and technical artifacts in Jira
- Collaborate cross-functionally with Product, QA, and Customer Success teams
Requirements:
Must-Haves:- 5 years of experience in software engineering or customer-facing technical roles
- Experience with Court Case Management systems (preferred jury systems)
- Strong experience troubleshooting production systems
- Experience with Jira or similar ticketing tools
- Experience supporting live SaaS or enterprise environments with uptime requirements
- Familiarity with Linux and cloud platforms (AWS or Azure)
- Strong communication skills with experience working directly with customers
- Proficiency in at least several of the following:
- Java, Kotlin, JavaScript, TypeScript, HTML/CSS
- Angular, NgRx, React, Redux, GraphQL
- Oracle, SQL Server, MongoDB, Redis
- ActiveMQ, MuleESB
Nice-to-Haves:- Bachelor's degree
- Experience in public sector, government technology, or enterprise SaaS environments