Implementation Manager

About the Position

Seeking a project manager to focus on deploying technology infrastructure that will transform our employee and client experiences. The role will support several new office building locations which includes the implementation of voice and network circuits and hardware. The candidate will be responsible for gathering requirements and organizing and coordinating the deployment plan of new circuit and hardware installations. The candidate will also be responsible for reporting, maintaining project plans, supporting project planning and tracking, issues / risk management. The candidate will produce project documentation, business case and project plans to team standards, and within the current project lifecycle standards, soliciting business sign off, governance, and action where appropriate. They will provide support and oversight of implementation through project completion.

About You

- A confident and articulate self-starter

- A team player with a high level of commitment and enthusiasm

- Able to work in a high-pressure environment while juggling multiple tasks

- Has excellent attention to detail and organizational skills

- Demonstrate time management, ability to prioritize tasks and to meet deadlines across multiple projects

- Possess strong interpersonal skills and able to communicate at all levels and influence others

- Display strong leadership skills, with a proven track record of leading projects at times of change

Requirements

- 10-12 years of technology project management experience

- Experience with project lifecycle of network build, infrastructure build, data center builds and/or corporate real estate construction projects including floor build outs and business relocations

- Experience gathering technology requirements and working with design, trading and technology teams to finalize design development and construction drawings Responsible for managing delivery across internal teams and third-party contractors/ consultants

- Define the scope of operational work in collaboration with Enterprise Network Services and Business Unit management

- Driving process efficiency

- Develop, track and coordinate schedule

- Manage Hardware deliveries, with vendors, including staging Logistics Coordinator Create and Manage the Technology Change Management tickets

- Provide weekly status reports both internally and externally, as required Lead deployment activities

- Drive process efficiency

- Schedule UAT testers and BAU signoffs

- Manage the resolution of any issues

- Ensure documentation is updated

- Update Stakeholders, including weekly and monthly reporting status

- Complete asset decommissions and destruction

- Well versed in the project lifecycle and Project Management methodologies including Agile (Scrum)

- Experience working with Agile teams (Kanban, Scrum, LEAN, etc)

- Strong Excel skills Proficient in Microsoft Word, PowerPoint, SharePoint, Visio, and Project Sharepoint, MS project, ServiceNow

Skills Desired:

Bachelor's Degree + Experience within financial services / consulting Knowledge of cloud solutions or telecommunications Circuit inventory management Dark Fiber, WAN, LAN Data Center Builds, Consolidations, Decommissions Branch Restacks and Renovations Strong organizational skills, customer service focus, attention to detail Ability to communicate clearly and concisely, both orally and written Ability to distill and present information to business community in non-technical terminology Business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions Ability to set priorities, meet deadlines and manage operational lifecycle Easily adapts to a changing environment