Implementation Manager - GA - On Site

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary
The Client Implementation Manager provides strategic leadership and operational oversight for the implementation team, ensuring successful client onboarding and seamless transition to ongoing services. This role drives team performance, fosters professional development, and enforces best practices in project management, data integrity, and client experience. Acting as a key liaison between internal stakeholders and clients, the Manager ensures timely, accurate implementations while promoting continuous improvement and scalability across processes.

Essential Duties and Responsibilities

• Leads the successful delivery of client onboarding projects, ensuring accurate HRIS setup, timely payroll execution, and seamless transition to ongoing service teams.
• Serves as a trusted resource for the team, providing guidance on best practices, workflows, compliance requirements, and handling complex client scenarios with consultative expertise.
• Facilitates meetings with Business Consultants and internal stakeholders to review client progress, address challenges, and align on project board initiatives and training needs.
• Ensures superior quality and accuracy of all client implementations by monitoring team performance, enforcing best practices, and driving adherence to timelines and service standards.
• Tracks and analyzes team KPIs, including CSAT scores, implementation cycle times, and error rates; communicates results to senior leadership and recommends actionable improvements.
• Identifies gaps in workflows and collaborates with leadership to implement process enhancements, improve efficiency, and standardize best practices across the team.
• Acts as a liaison between internal departments—such as Payroll, HR, Benefits, and Sales—to ensure alignment on client requirements and smooth handoffs.
• Acts with urgency to resolve first-level internal client escalations and supports team members in troubleshooting complex implementation issues.
• Successfully manages multiple priorities, balancing team workload and project timelines while maintaining high standards of quality and accuracy.
• Provides ongoing coaching and feedback to team members, assigns tasks strategically, and fosters a culture of accountability and professional growth.
• Proactively shares expertise and consultative insights to enhance team capabilities, improve processes, and standardize best practices across implementations.
• Partners with the AVP to assess team capacity, allocate resources effectively, and refine internal workflows for greater efficiency and scalability.
• Occasionally updates or creates internal guides, templates, and client-facing documentation.
• Assists with candidate interviews, resume reviews, and onboarding plans for new team members.
• Regular, onsite attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement.
• Some domestic travel may be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Provides documentation or evidence for internal audits, SOC/ISO compliance, and process reviews.
• Generates operational summaries or metrics for leadership upon request.
• Complete projects and other duties as assigned by supervisor

Knowledge, Skills, and Abilities

• Demonstrates in-depth understanding of HR outsourcing models, PEO operations, compliance requirements, and best practices for delivering integrated HR, payroll, and benefits solutions.
• Strong oral and written communication skills, capable of delivering clear, concise, and professional messaging to clients, team members, and stakeholders.
• Maintains exceptional accuracy and attention to detail while performing key administrative and operational tasks efficiently, meeting deadlines without compromising quality.
• Builds and sustains trusted client relationships, providing consultative guidance and tailored solutions that align with client needs and business objectives.
• Demonstrates outstanding team-building skills, fostering collaboration, accountability, and continuous improvement within the implementation team.
• Successfully completes VensureU Leadership Training, applying learned principles to drive team performance and operational excellence
• Skilled in configuring, managing, and troubleshooting HRIS platforms and CRM tools to support client onboarding, data integrity, and workflow automation.
• Possesses advanced knowledge of payroll processing, tax regulations, wage and hour laws, and multi-state compliance to ensure accurate and timely payroll execution.
• Applies strong analytical capabilities to interpret client data, identify discrepancies, and develop actionable solutions that improve accuracy and efficiency.
• Effectively manages multiple complex implementation projects simultaneously, balancing competing priorities and meeting strict deadlines without compromising quality.
• Delivers clear, concise, and professional written and verbal communication to clients and internal teams, including training, documentation, and status updates

Education & Experience

• Bachelor's degree preferred or minimum of 5 years of related experience required, or an equivalent combination of experience, skills, and education (including relevant non-traditional degree programs or job training programs) is preferred.
  HRIS/CRM/Systems experience preferred.
  Proficiency in CRM tools and basic data analysis.
  Experience with PrismHR or similar platforms preferred.
  Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
  1-2 years of management/supervisory experience.

Required Licenses And/Or Certifications

• Process improvement experience or certification: Six Sigma, Lean, BPM preferred.

Physical Demands

Physical Demands:

• Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity : Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Some travel to meet with clients, attend conferences, and conduct other business needs. Occasionally walking or traversing throughout the office to meet with leaders and other employees or offsite locations to meet with clients.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

• Strategic Focus: Maintain concentration while setting implementation strategy, overseeing complex initiatives, and aligning departmental goals with organizational objectives.
• Analytical Thinking: Analyze operational data, implementation performance, risk profiles, and resource needs to drive informed decision-making.
• Attention to Detail: High level of accuracy required when reviewing reports, escalations, compliance documentation, and departmental deliverables.
• Problem Solving: Resolve complex, high-impact client and operational issues using sound judgment and strategic insight.
• Multitasking: Manage multiple priorities, teams, and initiatives simultaneously in a fast-paced, leadership environment.

Communication Demands:

• Executive Communication: Clearly communicate strategy, priorities, and performance updates to senior leadership and key stakeholders.
• Written Communication: Prepare clear and concise reports, presentations, documentation, and organizational communications.
• Leadership Communication: Provide direction, coaching, and feedback to leaders and team members to support performance and development.
• Cross-Functional Collaboration: Communicate effectively with Sales, Operations, and other internal partners to align implementation efforts.
• Client Interaction: Communicate professionally and confidently when addressing escalations, participating in client meetings, or representing the organization externally.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

Environmental Conditions
Primarily will be an indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, and coworkers. May work in various additional environments, including client offices, industry conferences, customer events, and training sessions. This means adapting to different settings and conditions regularly. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events.

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation: [e.g., signing bonus, commission structure if applicable.