Implementation Manager I, Flexible Benefits/Welfare

Full-time, fully remote position guiding the transition of plans from Business Development to operations and establishing an operational relationship with Clients and Brokers. Great opportunity for growth with an employee-focused organization. This position is full time, hourly and nonexempt or salaried and exempt based on tier level.DutiesComplete the implementation of Cafeteria and COBRA plans, coordinating and communicating directly with the Client/Broker/Vendor during the implementation processManage the collection and delivery of necessary documentation and regulatory paperwork; Review and verify for compliance and operational accuracy,Audit individual plan design for inefficiencies and to ensure proper fit to Client's needsMaintain regular communication with your case load of onboarding ClientsLearn and keep current on laws and regulations governing Cafeteria and/or COBRA plans through training and education. Understand and proficiently apply relevant laws and regulations to Clients' planMeet or exceed required level of Key Performance Indicators (KPIs) in all measured areasPerform other duties as assigned by team supervisor and department Vice PresidentQualificationsAttention to detail and accuracy of work is critical in this roleStrong interpersonal and customer service skills are necessary to be successful in this roleMust be able to represent NBS's standard of excellence with professional, articulate verbal and written communication skillsFollow established processesBe motivated to contribute and have a positive, team-first attitudeObtain and keep current on appropriate industry certificationsThis is a remote position; You must have the technical aptitude needed to self-support in a remote work environment.Education and Experience – Bachelor's degree or work equivalent preferred. CFC or CAS Certification preferred but not required. Cafeteria or COBRA industry experience preferred.