Implementation Manager

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title: Implementation Manager

We are seeking an experienced Implementations - Advisor I to lead the deployment and configuration of Financial and Banking Products. This role is responsible for managing full lifecycle implementations, client engagements, and cross-functional coordination to ensure successful project delivery and client satisfaction.

Responsibilities:

• Lead the end-to-end implementation of Configure Digital for clients, including planning, configuration, training, testing, and go-live.
• Coordinate with internal Fiserv teams to align implementation goals with client expectations.
• Act as the primary point of contact for clients throughout the project lifecycle-from kickoff through go-live and post-implementation warranty support.
• Assess client business needs, define requirements within product capabilities, and recommend best-fit solutions.
• Manage multiple concurrent implementations, ensuring adherence to scope, timeline, and budget.
• Review deliverables, validate configuration, and ensure solution meets business and technical acceptance criteria.
• Build relationships across various teams (product, support, engineering, etc.) to facilitate seamless solution delivery.
• Coordinate hosted tenant provisioning, core interface activities, and environment readiness.
• Manage system configuration and updates per client requirements.
• Conduct connectivity testing and configuration validation to ensure technical readiness for go-live.
• Provide hands-on training to client teams on system usage and configuration.
• Develop training documentation and user guides as needed.
• Maintain up-to-date project documentation, configuration logs, and implementation artifacts.
• Ensure project artifacts comply with internal and client documentation standards.
• Monitor project milestones and update schedules to reflect project progress.
• Escalate delays or roadblocks to relevant stakeholders and drive resolution.
• Continuously manage and exceed client expectations.
• Proactively identify risks, manage concerns, and ensure a high level of customer experience.

Requirements:

• Bachelors degree in Business, Computer Science, Information Technology, or a related field.
• 8+ years of implementation or project management experience, in financial software.
• Strong understanding of project lifecycle methodologies (Waterfall, Agile).
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and deliver results in a deadline-driven environment.
• Willingness to travel, as needed (5%-10%).

Nice to Have:

• 3+ years of experience in digital banking solutions

Important Notes:

• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, or Washington.
• It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Fiservs Commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

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