Implementation Project Manager (Not an IT or Technical Project Role)

Liberty Dental Plan is hiring-drive seamless client onboarding and operational success as our Implementation Project Manager to join our growing national teams!

The Implementation Project Manager leads client-facing initiatives, including new client implementations, expansions, and complex renewals. This role serves as the primary point of contact throughout the project lifecycle, ensuring seamless coordination across internal teams and external stakeholders to deliver successful onboarding and operational readiness.

Please note: This is a business-facing, client implementation role focused on operations and onboarding-not a technical or IT project management position.

Scope & Impact

• Lead projects from intake through implementation and completion
• Translate state-driven and regulatory requirements into actionable execution plans
• Ensure alignment with contractual obligations and deadlines
• Drive accountability across teams without direct authority
• Serve as a key point of contact for internal stakeholders and implementation partners

What You'll Do

Client Implementation & Delivery

• Serve as the primary point of contact during client onboarding and solution deployment
• Support or lead onboarding initiatives and operational implementation projects
• Coordinate the collection, validation, and configuration of client data and plan documentation

Project Management & Execution

• Develop, execute, and adapt project plans to meet evolving requirements
• Track milestones and maintain detailed project status documentation
• Facilitate project meetings, provide status updates, and drive stakeholder alignment

Cross-Functional Collaboration

• Partner with internal teams (Provider Relations, Eligibility, Claims, IT, Clinical) to meet implementation requirements
• Ensure operational readiness through effective coordination and communication

Client Experience & Issue Resolution

• Act as the first line of response for client questions during onboarding
• Identify, manage, and escalate risks or roadblocks to leadership as needed

Continuous Improvement

• Conduct post-implementation reviews to ensure successful transition to account management
• Contribute to process improvements and documentation to enhance efficiency

Education

• Bachelor's degree in Business, Project Management, Healthcare Administration, or related field or equivalent combination of education and relevant experience will be considered

Experience

• 3+ years of experience in implementation, client onboarding, healthcare operations, or project coordination
• This position is responsible for leading implementation and operational projects tied to state Medicaid contract changes, plan amendments, and regulatory updates, translating requirements into executable plans and driving full implementation through go-live.
• Medicaid program experience or work with state-based healthcare contracts (Highly Preferred)
• Experience translating regulatory or contractual changes into operational workflows
• Familiarity with Smartsheet and reporting tools (Excel, Power BI)

Preferred Certifications

• PMP, CAPM, Six Sigma, or Certified Scrum Master (CSM)

Location

Our employees are based across multiple office locations throughout the United States. At this time, we are unable to hire employees or support work arrangements outside of the United States.|

What Liberty Offers

At Liberty, we believe happy, healthy employees are better equipped to serve our members and make meaningful contributions to their communities. That's why we offer a competitive and comprehensive benefits package designed to support employee well-being and productivity.

Our benefits package includes:

• Competitive compensation and savings options to help you achieve your financial goals

• Robust 401(k) program, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial guidance through Financial Engines

• Affordable medical coverage, with low-cost premiums for employee-only plans and employer-subsidized coverage for eligible dependents

• 100% employer-paid dental coverage for employees and eligible dependents

• Vision insurance with low-cost premiums for employees and dependents

• Company-paid basic life and AD&D insurance, equal to one times your base salary, with optional supplemental coverage

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses

• Voluntary benefits, including accident, critical illness, and hospital indemnity insurance

• Long-term disability coverage

• Comprehensive wellness programs, including company-wide challenges, BurnAlong memberships, and gym discounts

• Employee Assistance Program (EAP) to support mental health and overall well-being

• Generous paid time off, including vacation and sick leave with rollover options

• 10 paid company holidays

• Tuition reimbursement for eligible education expenses

• Remote or hybrid work options, depending on the role

Compensation

In the spirit of pay transparency, the base salary range for this position is $75,000 - $90,000, excluding benefits and potential bonuses. Final compensation will be determined based on factors such as geographic location, experience, skills, and education. Liberty is committed to pay equity and also considers internal equity among current employees when making compensation decisions.

Please note that offers are typically not made at the top of the salary range, allowing for future growth and advancement.

Our Commitment

Liberty Dental Plan is dedicated to fostering a workplace where all individuals feel valued, respected, and empowered. We are committed to building an inclusive environment that embraces diverse backgrounds, experiences, and perspectives, while creating a strong sense of belonging across our organization.

We also remain focused on strengthening external partnerships to ensure equitable access to healthcare and improve population health in the communities we serve.

Liberty complies with all applicable laws and regulations related to non-discrimination in employment, recruitment, promotions, transfers, and work authorization requirements.

Sponsorship and Relocation

Liberty Dental Plan is an Equal Opportunity Employer (including VETS and individuals with disabilities).

At this time, we do not offer relocation assistance or employment sponsorship.