Implementation Scientist

Do you bring customer-facing experience in genomics, molecular diagnostics, or bioinformatics and a track record of driving complex implementation projects? Can you translate laboratory, data, and clinical regulatory requirements into successful outcomes for customers?

If this sounds like you and you are driven by purpose, join SOPHiA GENETICS Professional Services as an Implementation Scientist and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field-based role supporting customers across the US. You will spend your time working from your home office, collaborating across time zones, or travelling for customer meetings. Travel is expected around 30%. We are particularly interested in candidates based in the Central or Western US timezones for this role.

Our Mission:

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

As an Implementation Scientist, you will lead customers through the successful implementation of SOPHiA GENETICS solutions, from initial planning and sample selection through configuration, training, and adoption via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.

Reporting to the Senior Manager, Implementation Services you will work closely with customers and colleagues across implementation, field applications, technical, and commercial teams.

The value add:

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Translate wet-lab, bioinformatics, data, and clinical requirements into practical implementation decisions and effective customer solutions.
• Support selected technical setup activities, such as custom reporting and federated SSO authentication, while partnering with specialist technical teams on more complex needs.
• Build trusted relationships with sophisticated customer accounts and collaborate across regional and global teams to deliver a consistent customer experience.