Implementation & Service Specialist

Turning powerful solutions into lasting customer success.

The role of the Implementation & Service Specialist (ISS) is to manage the execution phase of the solution selling offering (ON!Track, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate customer experience. In this role you will also grow & protect the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

What You'll Bring

• High School Diploma or GED, required.
• Bachelor's Degree or equivalent work experience, preferred.
• Minimum two (2) years' experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required.
• Knowledge of construction methods and practices as they relate to Hilti products, preferred.
• Knowledge of lean methodologies and process optimization experience, preferred.
• Understanding of entire project team (PM's, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred.
• Demonstrated aptitude of cold-calling skills at customer offices and jobsites required.
• Ability to deal with ambiguity; thrive both independently and in a team environment.
• Demonstrated ability to develop engaged customer relationships and implement strategic concepts.
• Ability to bring an ownership mindset with excellent time and territory management skills.
• Must be persuasive, opportunity driven, customer experience focused, and a great collaborator.
• Must be able to build prospects and business relationships.
• Proficient computer skills including MS Office Suite and smartphones.
• Must maintain a professional business appearance in accordance with Hilti North America dress policy at all times.

Vehicle/Driver's License Requirements:

• Company vehicle provided for carrying equipment for product demonstration & implementation purposes.
• Must have valid US driver's license and comply with Hilti North America Fleet Safety Policy requirements.
• Responsible prudent care and protection of company assets.

Legal Notice

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.