Implementation Services Specialist

Job Description

Onsite or Remote: Remote

• Pension administration experience (not call center and not actuarial) ideally they have completed manual pension calculations, processed returned election forms for setting up payments, and loaded pension data into a system.
• Implementation experience understands how to write good requirements for a system programmer, knows how to start with the deliverable and back up to make sure the steps align with the end-goal in mind
• Testing experience knows how to test a system/application using standard testing principles creating a test plan from scratch based on requirements, include all breakpoints, and mining data for test cases and creating test cases for scenarios not in the data.
• Project Manager experience for System Migration projects
• Good verbal communication, asks effective questions, picks up things quickly

Must have:• Manual pension calculations, payment setup, and pension data entry/validation• Experience processing pension election forms and related administration tasks• Strong requirements gathering and documentation skills for system implementations• Ability to design test plans, write detailed test cases, and cover edge/break-point scenarios• Skilled in mining data to create test scenarios not directly in sample datasets• Hands-on experience managing system migration projects end-to-end• Excellent verbal communication: able to ask clarifying questions and engage stakeholders effectively• Strong analytical and problem-solving skills with quick learning ability