Best Practices, Channel Strategies, Communication Skills, Cross-Functional, Customer Relations, Identify Issues, Leadership, Onboarding, Persuasion Skills, Problem Solving Skills, Product Engineering, Project Tracking, Project/Program Management, Sales, Sales Training, Software as a Service (SaaS), Team Player, Training/Teaching
Where You'll Work:
- Full-time, in-office at our headquarters in Dallas, TX.
- You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.
What You'll Do:
- Own the onboarding experience: Work hands-on with new customers to implement FieldPulse, ensuring a smooth and successful transition.
- Overcome resistance to change: Our customers are experts in their trade but often hesitant about new technology. You’ll need to be patient, adaptable, and persuasive to help them see the value of FieldPulse.
- Be a strategic partner: Understand each customer’s unique workflows, identify gaps, and propose tailored solutions—even when they’re set in their ways.
- Problem-solve in real-time: When product limitations arise, you’ll need to think creatively to develop workarounds that ensure a seamless experience.
- Lead training and education: Conduct onboarding calls, product training, and best practice sessions to get customers up and running.
- Keep implementation on track: Drive project timelines, track progress, and communicate effectively with both customers and internal teams.
- Stay cool under pressure: When customers get frustrated or threaten to cancel, you’ll need the confidence and resilience to de-escalate, refocus, and drive toward success.
- Work cross-functionally: Collaborate with Sales, Product, and Engineering to ensure customers have the best possible onboarding experience.
- Be a champion for our customers: Advocate for customer needs and provide feedback to improve the FieldPulse experience.
What We're Looking For:
- A relentless work ethic: You’re willing to go the extra mile to ensure customer success.
- 1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
- Project management skills: Ability to juggle multiple implementations while keeping customers engaged and moving forward.
- Strong communication and leadership: You’re clear, direct, and can guide customers confidently—even when they push back.
- Grit and adaptability: You embrace challenges, think on your feet, and don’t give up when things get tough.
- Critical thinking and problem-solving: You can troubleshoot technical issues, identify patterns, and develop creative solutions.
- High emotional intelligence: You understand customer frustrations and can build trust while keeping implementation on track.
- Comfort with technology: You can quickly learn new software and teach others how to use it effectively.
Why You’ll Love Working Here:
- Impactful, Fast-Paced Startup Culture: Work on exciting projects that truly move the needle.
- Comprehensive Health Coverage: Medical insurance, plus dental & vision benefits to keep you covered.
- Lunches Provided Monday–Friday: Delicious meals on us to fuel your day.
- Health & Wellness Perks: Memberships to keep you feeling your best.
- 401(k) Plan: Secure your future while you grow with us.
- Clear Path for Growth: Transparent career progression, professional development, and promotion opportunities.
- Paid Parental Leave: Support for you and your family when it matters most.