AC Wellness Network LLC is a subsidiary of Apple Inc. and is the dedicated management services organization (MSO) for AC Wellness, a dedicated independent medical group that serves Apple Wellness Centers in Santa Clara Valley. Our mission is to deliver the world's best healthcare experiences for Apple employees.
The MSO is looking for an Implementation Specialist who will function as the critical bridge between clinical, operations, engineering, and design teams, responsible for leading the optimization of workflows across key organizational projects.
This role will champion the voice of the clinician and operations, ensuring that products meet their needs and improve workflows. The ideal candidate will possess a strong analytical mindset, excellent project management and communication skills, and the ability to foster collaborative relationships across departments. The Specialist will play a key role in defining, developing, and launching new features, driving adoption, and maximizing their impact.
Drive workflow design and implementation: Manage the complete process of workflow projects from initiation to launch, ensuring alignment with strategic goals.
Analyze and optimize operations: Identify areas for improvement within existing processes, developing streamlined workflows to maximize efficiency.
Collaborate on new process execution: Partner with cross-functional teams (engineering, design, etc.) to implement new workflows effectively.
Perform efficiency reviews for continuous improvement: Regularly assess workflow performance, refining processes to enhance efficiency and achieve optimal results.
Create training resources for user adoption: Develop training materials and resources that facilitate user understanding and adoption of new workflows.
Communicate project updates to stakeholders: Provide timely updates on project status, changes, and impacts to sponsors and relevant stakeholders.
Build strong cross-functional relationships: Foster collaboration and teamwork across departments to achieve shared objectives.
Define product requirements and provide implementation support: Collaborate to define product requirements, establish KPIs, and support the implementation of new features.
Bachelor's degree
5+ years of health operations management or service experience with administrative and clinical workflows, data reporting and interpretation of KPIs
Background working in performance improvement and data reporting
Excellent writing skills; documenting requirements, specifications, process flows, gap analyses, and project plans
Demonstrated problem-solving, relationship, communication, and coordination skills
Takes initiative, exhibits a high level of accountability, and makes sound decisions under uncertainty
A polished communicator with strong executive presence
Experience across EHRs preferred
Familiarity with data visualization techniques, healthcare operations and application of software in healthcare setting
Experience collaborating with software teams to define or refine product definitions
Able to initiate, manage, learn, and perform work with limited instruction
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.