Implementation Specialist (Health Tech) West Coast

Who We Are

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.

This job requires up to 50% travel throughout the West Coast of the US. Candidates should live within an hour to a major airport on the West Coast.

While we are a remote-first company, we are currently only able to hire candidates located in the following U.S. states: CA, CO, FL, GA, IL, MN, OK, OR, PA, RI, TX, UT, and WA. We hope to expand to additional states in the future.

Who We're Looking For

We are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process.

Responsibilities

Project Management & Coordination

• Serve as the main liaison between Adoreal and the clinic during onboarding.
• Facilitate data migration from the clinic's existing systems in collaboration with technical teams.
• Organize and structure clinic data to align with Adoreal's analytics framework and standards.

Software Setup and Data Migration

• Support the implementation and configuration of Adoreal's EMR and CRM systems.
• Manage project timelines and track key milestones, deliverables, and dependencies.
• Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders.
• Identify potential risks, communicate status updates, and resolve issues efficiently.

Training & Support

• Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems.
• Develop and deliver onboarding documentation, training guides, and resource materials.
• Monitor post-go-live adoption and address ongoing support needs.

Candidate Profile

Experience & Background

• Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination.
• Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting.
• Demonstrated success in managing multiple onboarding or implementation projects.

Skills & Competencies

• Strong project coordination and organizational skills.
• Technical fluency with EMR/CRM systems, data migration, and digital workflow tools.
• Ability to clearly communicate and guide clinic stakeholders through new system adoption.
• Collaborative, adaptable, and solutions-focused approach.