Implementation Specialist, WFS , Process Excellence & Transformation, WFS

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Acceptance Testing, Alliance/Partner Management, Analysis Skills, Business Intelligence, Change Management, Communication Skills, Contingency Plans, Continuous Improvement, Cross-Functional, Groundskeeping, Leadership, Management Strategy, Metrics, Microsoft Excel, On Site Support, Operational Improvement, Operational Strategy, Operations Processes, Pivot Tables, Process Improvement, Process Management, Project Schedule, Project/Program Management, Quality Assurance Methodology, SQL (Structured Query Language), Sales/Support Engineering (SE), Standard Operating Procedures (SOP), Standards Development, Team Player, Testing, Vlookups, Willing to Travel

LOCATION

Seattle, WA

POSTED

21 days ago

Description We are seeking a dynamic and experienced Implementation Specialist to join our Field Operations team. In this role, you will serve as a key liaison between Field Operations and stakeholders, responsible for orchestrating successful process launches and maintaining operational excellence. The ideal candidate will excel at coordinating new process implementations, providing on-site support during critical phases, and managing comprehensive change initiatives. As an Implementation Specialist, you will drive operational success through strategic stakeholder management, partnering closely with High-Volume Hiring teams, Talent Intelligence groups, and Business Managers to ensure alignment and successful execution of initiatives. You'll be responsible for supporting User Acceptance Testing processes, gathering partner feedback, and maintaining strong relationships with Node leaders throughout your region. Your operational responsibilities will include developing and maintaining standard operating procedures, managing contingency plans, and overseeing escalation protocols. You'll play a crucial role in ACC/Offsite venue management and ensure smooth operational execution across all field sites. The position requires strong project management skills as you'll manage the Field/CA intake process through Asana, handle SIM resolution, and lead weekly Friday calls to maintain operational alignment. The successful candidate will demonstrate exceptional change management capabilities, strong analytical skills, and the ability to build and maintain effective partnerships across all levels of the organization. This role requires frequent travel within your assigned region to provide on-site implementation support during high-visibility launches and critical phases of new initiatives. You will be instrumental in supporting field realignment efforts and organizational changes while ensuring consistent execution of processes across your territory. This position offers the opportunity to make a significant impact on our field operations while working with a diverse group of stakeholders to drive continuous improvement and operational excellence. The ideal candidate will have a proven track record of successful project implementation, strong communication skills, and the ability to thrive in a fast-paced, dynamic environment. Key job responsibilities In this role, you will: - Coordinate and manage new process launches to Field teams - Provide on-site implementation support during critical phases - Lead change management initiatives and strategies - Monitor and resolve real-time implementation issues - Oversee tactical execution of projects - Build and maintain partnerships with Node leaders Stakeholder Management - Coordinate with High-Volume Hiring (HVH) and Talent Intelligence (TI) teams - Support User Acceptance Testing (UAT) processes - Gather and analyze feedback from I9, DT, ACCS (Yeti) partners - Manage relationships with Business Managers (BMs) Operational Responsibility - Help develop and maintain standard operating procedures (SOPs) - Update stakeholder SOPs based on UAT and process changes - Develop and manage contingency plans - Handle escalation management - Oversee ACC/Offsite venue management Field Support - Develop and maintain Field operation processes - Manage Field/CA intake process through Asana - Handle SIM resolution - Own and lead Friday calls - Support Field realignment and organizational changes Regional Split - Role is divided into East and West regions, with each specialist responsible for their designated geographic area - Provide dedicated support during high-visibility launches in their region - Ensure consistent execution of processes across their territory - Build relationships with regional stakeholders Basic Qualifications - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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