Implementation Support Specialist II

Overview:

POSITION SUMMARY: 

Under the general direction of the Principal Investigator(s), Director(s), or designee, the Implementation Support Specialist II aids organizations, leaders, and staff in implementation of innovations by identifying, contextualizing, and improving the useof implementation strategies across a range of settings and building capacity among teams, organizations, and systems. This position involves working with UMass Chan team members and external partners in co-creation and engagement activities, on-going improvement and support, and sustainability efforts.

Responsibilities:

ESSENTIAL FUNCTIONS:

• Promote and facilitate active involvement of stakeholders in all stages of the design and implementation process, resulting in service models, approaches, and practices that are contextualized and tailored to local settings.
• Bridge people or groups in a system that are vital for the success of animplementation initiative.
• Lead collaborative implementation planning and the co-development of implementation plans with allrelevant stakeholders.
• Select appropriate process models, frameworks, theories, measures, and other tools to guide implementation efforts.
• Build consensus with teams, organizations, and systems around implementation initiatives and supports.
• Work with stakeholders to assess implementation capacity strengths andneeds related to the implementation.
• Lead the co-design of tools, products, processes,governance structures, service models, interventions, implementation strategies andpolicies related to implementation.
• Participate in the deployment and analysis of quantitative and qualitative feedback mechanisms at all implementation stages. Lead regular stakeholder debriefings, reflection, and shared learning environments related to feedback.
• Provide or secure training needed for stakeholders andpartners to gain capacity, and connect with others who canprovide training, modeling, and coaching.
• Identify and help to change and/or implement organizationalprocesses and structures required to develop capacity forimplementation (e.g., technology).
• Assist teams, organizations, and systems with identifying, understanding, and addressing changes thatoccur over time in the use of innovations, local settings, and in the broadersystem that affect how innovations are delivered.
• Supervise Implementation Support Specialists I, interns, and other staff
• Other duties and responsibilities as assigned to support implementation efforts.

Qualifications:

REQUIRED QUALIFICATIONS:

• Bachelor’s degree or higher
• 2-4 years of professional experience that involves planning activities, teamwork, communication, collaboration with diverse stakeholders. Experience with these activities during academic programs and advanced training will be accepted.
• Empathetic, curious, strong critical thinking skills, committed to change initiatives, committed to advancing equity in implementation efforts, embraces cross-disciplinary approaches.
• Computer proficiency: ability to use email, spreadsheets, and other applications.
• Excellent interpersonal, verbal, and written communication skills

Additional Information:

Preferred Qualifications:

• Applicants with knowledge of and experience working with the criminal-legal system are strongly encouraged to apply.