Import/Export Logistics Coordinator

Suzuki is seeking an experienced Import/Export Logistics Coordinator to support international logistics, dealer documentation, freight coordination, and compliance activities. This role is ideal for a detail-oriented professional with strong import/export knowledge, excellent communication skills, and the ability to work across multiple departments and external partners. The successful candidate will help ensure timely, accurate, and compliant movement of product while delivering outstanding support to dealers and internal stakeholders. 

Principal Tasks

• Import/Export tasks such as; managing export documentation, coordinating import-export activities, providing excellent customer service, and ensuring smooth import and export process. 
• Working closely with customs broker, Oversees Harmonized codes, ISF filings.
• Distribution of Suzuki products to six 3pl warehouses from CFS.
• Handling of tariffs, drayage from US ports, both Air and Ocean.
• Other responsibilities pertaining to importing and exporting as needed.
• Dealer Customer Service and Documents. Provide outstanding customer service to Suzuki motorcycle dealers relating to documents and invoicing of product within a timely manner. Communicate with various law enforcement agencies and crime bureaus regarding identification of stolen Suzuki product. Return phone calls from dealers by the end of the business day.
• Motorcycle and Parts Diversions & Refusals: Communicate with freight carriers, dealers and sales department regarding various shipments not originating from the Suzuki warehouses. Obtain shipping and billing approval from Sales and Credit departments. Fax correspondence to dealers and carriers regarding shipping instructions within 24 hours of receipt. Perform any necessary credits and/or rebills.
• Freight and Warehouse Bills. Review and process for payment all freight carrier invoices related to the shipment of motorcycles parts, oil and inbound LTL shipments. Audit and process for payment all warehouse and freight supplier invoices related to the shipment of containerized product from port to warehouse. Forward to Accounting department for payment within 72 hours of receipt.
• Order Changes & Cancellations. Process order changes and/or cancellations for allocated and back order motorcycle product as received by the Sales department.
• Warehouse Bills of Lading, Pick Tickets & CFS BOL Filing. Ship bills of lading and pick ticket forms to warehouses as needed. Make sure all warehouses have a sufficient supply at all times. Process orders and files completed CFS bill of ladings.
• Motorcycle Repossessed Orders. Process orders for Suzuki repossessed product as needed. Assign carriers and ensure timely delivery and invoicing of repossessed units. Provide information related to the status of these orders to dealers and sales associates. Maintain a database of all non-Suzuki warehouses storing repossessed product. Generate and distribute repossessed product report monthly.
• Crate Damage Product. Process orders for damaged product. Coordinate with carrier and warehouse to ensure safe delivery of damaged product from dealer to warehouse. Maintain database of all unsold, damaged units. Distribute monthly report to Sales and Logistics departments.
• Manage Damage Claim Process. Administer the damage claim process. File and collect reimbursement for parts, concealed warranty damage or loss claims. Assist other departments with claims. Look for ways to reduce claims as well as maximize recovery. Create and maintain a database of claims to ensure appropriate tracking and payment.

Scope of Authority

• Acts as company representative with all dealers associated with invoicing, duplication and correction of
  documentation for motorcycle  shipments from warehouse to dealer. This includes regular
  interaction with warehouse account employees, Suzuki field representatives, retail customers, various law
  enforcement agencies, and carriers.
• Investigates inquiries from various law enforcement agencies pertaining to the identification of stolen Suzuki product.
• Extensive inter-company interaction with all departments and levels of employees who are involved with Suzuki product pertaining to the correction and duplication of invoices, Certificates of Origins, and warranty card documentation.

Minimum Qualifications: 

• Three to five years experience, preferably in a transportation-related field, in an office environment.
• Exposure to customer service training, transportation methods, and inventory control systems very helpful.
• Strong import and export knowledge.
• Export documentation and import-export proficiency.