IMT Support Specialist

Purpose

Provide timely and effective technical support to students, faculty, and staff by troubleshooting and resolving hardware, software, network, and workstation issues. The IT Specialist ensures technology and on-site lab environments are properly configured, maintained, and operational, while escalating complex issues appropriately and maintaining accurate IT documentation and equipment records to support reliable day-to-day operations.

 Essential Duties & Responsibilities(those that must be performed with or without an ADA Accommodation):

• Self-assign tickets from the queue and troubleshoot them
• Support various student technology issues, including connectivity to the school’s network
• Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity
• Support and manage on-site lab workstations, including deployment of images and maintenance of software packages
• Prepare workstations and laptops as well as configuring via Intune & JAMF and installing necessary software
• Maintain inventory of IT-related equipment deployed and on-hand throughout the company
• Report and communicate system issues with the IT Manager and escalate issues to the systems or network administrator when necessary
• Contribute and maintain documentation within the knowledgebase

 Non-Essential Duties & Responsibilities(those that must be performed with or without an ADA Accommodation):

• Perform other duties as assigned by the IT Manager

Supervisory Responsibilities

• None

Computer Skills | Competencies | Knowledge | Other Skills & Abilities:

• General understanding of Active Directory (On-Premises & Azure)
• Ability to analyze issues, including being able to review and understand system and event logs
• Ability to crimp network cable
• General understanding of basic networking concepts
• Knowledge of audio and video equipment and setup is a plus, but not required

Education | Experience:

• Experience with both Windows and macOS operating systems
• Experience supporting users and systems within a domain environment

Certificates | Licenses | Registrations:

• CompTIA A+ and related certification accreditation advantageous.
• Associate or bachelor’s degree in Computer Science, Information Technology, Information Systems, or related discipline(s) is a plus

 Environmental Factors (are those that are required and performed with or without an accommodation):

• May  be exposed to dust
• May be exposed to Wi-Fi radiations

 Physical Demands (are those that are required and performed with or without an accommodation):

• Able to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot issues as needed.
• Able to sit and/or stand for an extended period

 Emotional & Mental Demands (are those that are required and performed with or without an accommodation):

• Be able to stay calm during conversation with possible frustrated staff or students
• Be able to multi-tasks

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.