State of Indiana
Title/Role: IN-DCS-Communications Specialist (802885)
Req. Status: Open
Start Date: 07/06/2026
End Date: 06/30/2027
No New Submittals After: 06/12/2026
Max Submittals by Vendor: 1
Work Arrangement: Remote
Worksite Address: 500 N. Meridian Street Indianapolis, IN 46204
Agency Interview Type: In person only
Short Description:
The Communications Specialist is responsible for supporting the development and execution of communication and training plans for the Child Support Bureau and local Title IV-D staff across Indiana.
Complete Description:
Essential Duties/Responsibilities
Create and edit training guides from content provided by subject matter experts.
Write, edit, and disseminate communications to end users and stakeholders.
Assist in developing training and training material for systems of record.
Facilitate webinars by monitoring chat, sharing document links, and troubleshooting access issues.
Assist adult learners in physical classroom trainings.
Assist with equipment set up and testing activities for classroom trainings.
Assist with administrative tasks associated with training registration.
Monitor group mailboxes and respond to stakeholder questions.
Work with subject matter experts and engage in independent research to develop subject matter knowledge relevant to assigned projects and curricula
Requirements
Excellent attention to detail
Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner.
Professional demeanor
Excellent computer skills, including familiarity with Microsoft365 suite and Jira.
Ability to manage multiple assignments simultaneously, while maintaining attention to detail.
Ability to learn new information quickly and independently.
Ability to meet deadlines, adapt to changing requirements, and work under pressure.
Skill Required / Desired Amount of Experience
Working knowledge of Microsoft Office (Outlook 365, SharePoint, PPT, Word, Excel and Teams); Required 3 Years
Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner Required
Experience creating and edit training guides from content provided by subject matter experts Required
Experience facilitating webinars by monitoring chat, sharing document links, and troubleshooting access issues Required
Experience of Atlassian Jira, Confluence and Service Management tools Required
Ability to communicate effectively orally and in writing Required
Ability to identify and resolve problems using research techniques Required
Bachelor's degree or higher Required
Teaching or training experience Desired
Video editing using Adobe products Desired
WCAG/ADA compliance Desired
Web design/publishing Desired
Document/web formatting Desired
Title IV-D child support program experience Desired