IN-DHS-Front Desk Receptionist

Role: IN-DHS-Front Desk Receptionist – Job ID - (750984)

Location: 302 W. Washington Street Indianapolis, IN 46204- Onsite

Client – State of Indiana

Job Type : Contract 

Webcam Interview only

Position is on-site, Monday thru Friday, from 8am to 4:30pm with 1hour for lunch. Do you accept this requirement?

Position is expected to last for 6 months with the possibility of extension. Do you accept this requirement?

Initial interviews will be via Teams.

• PHONES – Utilizing excellent customer service, answer agency main phone line via MS Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.

• PHONE LOG – Calls received will be entered into a log.

• VOICEMAILS – Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.

• GUESTS/VISITORS/CAMERAS – Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department.  Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location.  Watch lobby cameras for foot traffic or suspicious visitors.

• CONTACT LISTINGS – Maintain a current contact listing for the agency and important numbers listing. 

• PACKAGE DELIVERIES – notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.

• SCANNING – back up for assisting with scanning old paper files into an online electronic software system.

• ADMINISTRATION – various administrative assistance duties as needed.

• Training provided for all systems.  Knowledge of MS Office recommended.