IN-DOH-Front Desk Receptionist

State of Indiana
Title/Role: IN-DOH-Front Desk Receptionist (802490)
Req. Status: Open
No. of Openings: 1
Start Date: 06/08/2026
End Date: 12/31/2026
Max Submittals by Vendor: 2
Work Arrangement:Onsite
Worksite Address: 2 N. Meridian St. Indianapolis, IN 46204
CAI Contract Manager (CAI Use Only): Anna Zelko
Workflow Process Designation (CAI Use Only): CWP
Agency Interview Type: In person only

Engagement Type: Contract

Short Description:
Front Desk Receptionist
Complete Description:
Front desk receptionists are responsible for a variety of administrative and customer service tasks, including:

• Greeting and welcoming visitors, clients, and staff with a professional and courteous demeanor
• Answering, screening, and redirecting phone calls efficiently
• Handling mail, deliveries, and correspondence, including sorting, distributing, and preparing documents
• Maintaining a clean, organized, and professional reception area
• Performing clerical tasks such as data entry, filing, and document preparation
• Enforcing security protocols, including visitor logs, access badges, and building entry procedures
• Assisting other departments, such as HR or operations, with onboarding, scheduling interviews, or administrative support

Required Skills and Qualifications
Successful front desk receptionists typically possess:

• Excellent verbal and written communication skills for interacting with clients, visitors, and colleagues
• Strong customer service skills to provide a welcoming and professional experience
• Organizational and multitasking abilities to manage multiple tasks simultaneously without errors
• Proficiency in office software, including Microsoft Office Suite and scheduling tools
• Active listening, interpersonal skills, and the ability to work under pressure
• A minimum of a high school diploma or GED; prior experience in customer service or administrative roles

Skill Required / Desired Amount of Experience
High School Diploma or GED Required
Prior customer service experience in an office setting. Required 1 Years
Prior experience as an administrative assistant. Required 1 Years
Data entry experience. Required 1 Years
Experience with office software, such as Microsoft Office Suite and scheduling tools.Required 1 Years
Excellent communication skills both verbally and written. Required
Strong organizational skills.Required
Strong attention to detail including accurate data entry and document preparation. Required