IN-DOR-Tax Call Center Rep

IN-DOR-Tax Call Center Rep. (807398)
State of Indiana
Title/Role: IN-DOR-Tax Call Center Rep.
Region Description:
State of Indiana
Req. Status: Open
No. of Openings: 1
Start Date: 08/03/2026
End Date: 10/31/2026
No New Submittals After: 07/22/2026
Max Submittals by Vendor: 2 Per Opening
Work Arrangement: Onsite
Worksite Address: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN

Agency Interview Type: No Interview Required

Short Description:
IN-DOR-Call Center Rep.

Complete Description:
Call Center Job Description.
Responsibilities include:
· Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
· Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
· Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
· Respond to a variety of tax inquiries.
· Access data utilizing basic computer skills.
· Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
· Comply with all ethical and confidentiality requirements.

Tax analyst Job Description:

Responsibilities include:

The essential functions of this role are:
· Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
· Review accounts and properly apply payments to taxpayer accounts as needed.
· Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.
· Review and close files paid in full, dismissed, or discharged.
· Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly.
· Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
· Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Skill Required / Desired Amount of Experience
Prior experience in a fast-paced call center environment Required 2 Years
Customer service related experience. Required 2 Years
Experience adhering to ethical and confidentiality requirements Required 1 Years
Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required
Knowledge of tax regulations. Desired 1 Years
Ability to analyze and troubleshoot tax-related inquiries. Desired 1 Years
Associates or Bachelors Degree in accounting, finance, or related field. Desired