IN-IDOH Helpdesk Data Entry Analyst (793476)State of IndianaTitle/Role: IN-IDOH Helpdesk Data Entry AnalystRegion Description:State of IndianaReq. Status: OpenNo. of Openings: 1Start Date: 03/09/2026End Date: 12/31/2026No New Submittals After: 02/13/2026Max Submittals by Vendor: 1 Per OpeningWork Arrangement: HybridWorksite Address: 2 N. Meridian St. Indianapolis IN, 46204Local candidates onlyAgency Interview Type: In person onlyShort Description:The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.
Complete Description:This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.
Ideal candidates will have a strong background in
data entry,
customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.
Key Responsibilities:· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
· Utilize data tools and matching algorithms to identify and correct data integrity issues.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Assist in testing system updates and enhancements.
Skill Required / Desired Amount of ExperienceExperience in a helpdesk or healthcare support role Required 4.5 YearsExperience with deduplication tools, data matching, or record linkage techniques Required 4.5 YearsExcellent communication and customer service abilities Required Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Required Strong analytical and problem-solving skills Required Familiarity with immunization information systems Highly desired Experience working with state or local public health departments Nice to have Understanding of HIPAA and data privacy regulations Nice to have