Training Pay starting at 15hr SCHEDULE Full Time opportunities Training M F 830 AM 5 PMAfter training 830 5pm or 930 6pmPurpose Performs Customer Service with assigned case load and company standards and requisite The position requires a brand service ambassador who is a product and service expert May be needed to assist on phones or with special projects or initiatives per business needs All assigned cases must be administered to protocol; when cases are assigned to the Specialist owners are reached out to within 72 hours and the case closed with resolution within seven 7 days What Capital Vacations can offer YOU Great hourly pay and opportunity for professional GROWTHYear round work at a company with a NATIONAL presenceMedical Dental and Vision Insurance options401K contribution after 90 daysPaid Life insurance short term and long term disability and MOREFlexible Spending AccountPaid Time Off & HolidaysDiscounted vacation stays Principal Duties and Responsibilities The position of Customer Service Specialist provides Customer Service to owners along with formally responding to regulatory entities Administer escalated calls and emailsAdminister Sales issues to resolve including three way call resolution with owners sales and the case leaderWell versed in Products and ServicesCreate escalated owners file which consists of notes contracts recording notes and all correspondence that pertains to that owner for case administrationListen and review an owners contract closing along with taking detailed notesCommunicate in a professional manner with Capital Vacations in house attorneysConduct due diligence and answer BBB complaints within company established guidelinesAnswer the BBB We Care phone line Monday Friday 9am 5pmAnswer AG complaints post due diligence and within company established guidelinesAnswer owner lettersAnswer attorney lettersResearch accounts calculate and quote Graceful ExitsMaintain case load and close with resolve within 7 business daysTouch each case with a customer reach out within 72 hours from assignment and close within 7 business daysPerform due diligence on owners accounts with research care and servicePrepare cancellations of membershipVerification of debtScribe letters and responses to correspondence in a professional mannerProvide education on benefits and use to service the ownership; problem solve and service owners to a high level of satisfactionAbility to administer multiple and concurrent tasks in a deadline of case administrationPerform Verifications on new business for Moments to MemoriesRepresent Customer Service while performing Call Resolution with owner and Sales ManagementSupport Owner Services with phone coverage when neededAny other request made by managementGeneral Statement Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity Job Requirements Education Essential Training Certifications and Experience 1 year of Customer Service experience1 year Call Center experienceProficiency with Microsoft Office applications High proficiency in MS Excel RequiredClerical experienceA strategic mindset to research and problem solveExperience working with Owners in a timeshare or call center atmosphere is a plusKnowledge in Time Share Ware is a plusCV Owner Services experience a mustplusSkills Knowledge and Abilities Strong analytic problem solving skills to pinpoint issues and identify solutionsStrong written and verbal communication skillsAble to articulate wordsmith and meet deadlinesHigh end customer service skillsFlexible schedule Ability to work holidays and weekends are a mustCompetent working with Word Outlook and ExcelWork well with team members to work through new programs and procedures