In-Room Dining Order Taker - Conrad Orlando

Hilton Worldwide Holdings Inc
  • Orlando, FL
    16 days ago

    Job Description

    Conrad Orlando is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as the In-Room Dining Order Taker!

    Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

    The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

    Why join the Conrad brand?

    • The modern luxury concept empowers you to deliver:
    • Personalized service with authenticity and passion
    • Impactful experiences
    • Creativity in our products and services

    Want to learn more? Hotel Website, Facebook, Instagram

    Exceptional Hospitality Starts with You

    Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an In-Room Dining Order Taker, you're not just processing in-room dining orders - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

    Join an Award-Winning Workplace Culture

    At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

    Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

    Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

    Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

    What It Takes to Make the Stay

    At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

    A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

    Here''s what you''ll do during a typical day:

    • Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
    • Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
    • Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors - attention to detail is key!
    • Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
    • Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
    • Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

    Here''s what you''ll do during a typical day:

    • Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
    • Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
    • Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors - attention to detail is key!
    • Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
    • Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
    • Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

    Numbers & Facts

    LocationOrlando, FL

    Skills

    • Accountingunmatched
    • Amusement Parksunmatched
    • Blogunmatched
    • Detail Orientedunmatched
    • Disbursementsunmatched
    • Food and Beverage Industryunmatched
    • Order Processingunmatched
    • Point of Sale (POS) Systemsunmatched
    • Restaurantunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched

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