What will I be doing?
As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism. Responsibilities include performing the following duties to the highest standards:
Team Member Benefits
When you join our team, you'll enjoy a comprehensive benefits package, including:
Medical & Vision Insurance - Blue Cross Blue Shield of Louisiana*
Dental & Voluntary Insurance - SunLife*
Flexible Spending Account (FSA) - Through WEX
401(k) Retirement Plan - Fidelity, with up to 5% employer match
Employee Assistance Program (EAP) - ComPsych
Free Team Member Meals
Discounted Parking
Property Discounts - Restaurants, Gift Shop, and Spa
Paid Time Off (PTO) Program
Go Hilton Travel Discounts
Tuition Reimbursement
Guild Education Program
401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We''re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We''re leaders in our industry and in our communities.
Teamwork - We''re team players in everything we do.
Ownership - We''re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Here''s what you''ll do during a typical day:
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors - attention to detail is key!
Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines
Here''s what you''ll do during a typical day:
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors - attention to detail is key!
Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines