The In-Room Dining Server delivers timely, polished room service-taking orders, preparing trays/carts, and presenting meals in guest rooms with a warm, professional touch. You'll uphold service, safety, and sanitation standards while coordinating with the kitchen, bar, and front office to ensure an exceptional private dining experience.
Key Responsibilities
Order Taking & Accuracy
Answer IRD phones using standard greeting/script; confirm allergies/dietary needs, timing, and delivery instructions.
Enter orders in POS with correct modifiers and seat/cover counts; verify pricing, promotions, and room routing.
Tray/Cart Setup & Delivery
Stage trays/carts to spec (linens, flatware, condiments, covers, garnishes); verify temperatures and presentation before leaving the kitchen.
Deliver within quoted times; announce and present items, offer setup on table/stand, and perform a brief quality check.
Guest Service & Recovery
Provide discreet, gracious service; anticipate needs (extra napkins/condiments, water/ice).
Handle service recovery professionally and escalate issues to leadership when needed.
Payments & Controls
Process checks via room charge, cash, or card; verify ID/room number and obtain signatures; follow PCI and cash-handling policies.
Accurately post delivery fees, gratuities, and mini-bar add-ons (if applicable).
Pick-Ups & Floor Care
Retrieve trays/carts from hallways promptly; maintain clean corridors and service pantries; follow elevator and noise etiquette.
Sanitation & Safety
Follow ServSafe/HACCP practices: holding temps, labeling, allergen/cross-contact prevention, and cleaning logs.
Use proper lifting and cart-handling techniques; report hazards and incidents.
Coordination & Communication
Coordinate fire times with Culinary/Bar; communicate 86s, delays, and VIP priorities.
Liaise with Front Office/Rooms Controller for DND, late check-outs, and special instructions.
Side Work & Inventory
Restock pantries and IRD stations (condiments, china/glass/silver, trays, warmers, linens); polish wares; assist with counts and requisitions.
Alcohol Service (if applicable)
Verify IDs and follow responsible service laws (TIPS/TEAM); manage sealed deliveries per policy.
Benefits We Offer:
Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):
PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.
6+ months hospitality or restaurant service experience preferred; room service or banquets a plus (will train reliable candidates).
Professional communication and phone etiquette; organized with strong attention to detail.
POS proficiency; comfortable handling payments and guest signatures.
Certifications: Food Handler required; ServSafe Manager and TIPS/TEAM/ServSafe Alcohol preferred (or within 30 days).
Flexible availability, including early mornings, late nights, weekends, and holidays; reliable attendance.
Physical Requirements
Stand/walk for entire shift; frequent pushing of loaded carts and use of stairs/elevators.
Lift/carry up to 40-50 lbs (trays, hot boxes, beverage crates).
Work around hot/cold equipment and cleaning chemicals (PPE provided).