In Room Dining Server

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http://thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW:

The In-Room Dining Server is responsible for assisting guests with booking and confirming in-room dining requests and orders while providing attentive, courteous, and efficient service to all guests and callers. Acting as the liaison between the kitchen and in-room dining servers, this role ensures accurate order processing, seamless communication, and timely delivery. Success in this position requires excellent communication skills, attention to detail, and a strong focus on guest satisfaction to create a refined and memorable in-room dining experience.

ESSENTIALS JOB FUNCTIONS:

• Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality.
• Perform opening and closing procedures, complete checklists and assigned side work. Refill salt, pepper, and other condiments.
• Clean and sanitize assigned areas and tools thoroughly before and after shift end.
• Polish glasses and silverware, fold napkins, clean and sanitize menus, tables, trays, and high touch surfaces.
• Set up room service trays and tables to prepare for incoming orders.
• Answer in-room dining phones using appropriate etiquette and receive orders.
• Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods.
• Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way.
• Correctly customize orders as requested and check with kitchen staff.
• Submit orders to kitchen and bar by entering orders in POS system. Explain any special instructions with accurate abbreviations.
• Manage guest orders in a timely and anticipatory manner.
• Notify guests and management of delays in service delivery.
• Prepare hot and cold beverages, such as coffee and/or tea, according to designated recipes and quality standards.
• Set trays and tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms, villas, pools or meeting rooms.
• Add any additional items to order before it is delivered (condiments, salad dressings, steak knife, etc.).
• Serve drinks and meals according to service standards while managing guest orders in a timely and anticipatory manner.
• Serve alcoholic beverages in accordance with federal, state, local and company regulations.
• Collect guest trays, clean and remove the trolleys from guest rooms and hallways.
• Respond to guest requests in a timely, friendly and efficient manner.
• Present checks to guests and obtain payments. Process payments in POS system and close out checks.
• Perform order taker duties and answer room service telephone, as needed.
• Responsible for coordinating in-room dining service with front- and back-of-house personnel to provide a guest experience that meets or exceeds guest expectations.
• Assist in expediting food from the kitchen when necessary.
• Complete opening and closing procedures in the pool areas. Ensure that the entire pool areas are clean and presentable at all times.
• Maintain clean, orderly and fully stocked service stations. Maintain appropriate stock levels of glassware, silverware, dishware, linens, and pool towels.
• Maintain the highest level of standards of quality of products and service at all times.
• Advise supervisor/manager of any complaints as soon as they occur.
• Maintain cleanliness or all Food & Beverage outlet areas. Maintain full knowledge of and comply with food safety and sanitation policies at all times.
• Maintain high standards of personal appearance and personal hygiene.
• Demonstrate ability to multi-task, manage time and work well under pressure.
• Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
• Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
• Follow outlet policies, procedures and service standards.
• Notify Loss Prevention immediately of found items if guest has departed.
• Maintain a professional courteous manner with all guests and fellow employees.
• Assist with special and deep cleaning projects as assigned by a supervisor.
• Perform any other duties as requested by supervisor.
• Assist with monthly inventory of food & beverage and paper products within F&B outlets.

QUALIFICATIONS:

• 6 months of Food & Beverage experience in a busser/runner/server assistant role.
• Good understanding of steps of service.
• Ability to carry and balance plates and trays.
• Excellent guest service skills and passion for hospitality.
• Ability to read, write, speak, understand, and communicate in English.
• Ability to communicate professionally and respectfully with guests and co-workers.
• Ability to compute basic mathematical calculations.
• Detail-oriented and thorough.
• Strong interpersonal and problem-solving abilities.
• Ability to prioritize and multitask.
• Ability to perform consistent work to the hotel's high standards.
• Must be able to work weekends and holidays as needed.
• Ability to maintain personal hygiene.
• Ability to work quickly and efficiently.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• High school diploma or equivalent.
• Previous fine dining experience/training.
• Prior experience with Food & Beverage POS systems.
• Fluent in a secondary language.

Skills:

• Ability to promote positive relations with all guests and co-workers.
• Ability to think clearly, quickly, maintain concentration and make concise decisions.
• Ability to learn and remember guests' names and preferences.
• Ability to follow verbal and written instructions.
• Ability to maintain hotel's standards, policies and procedures.
• Ability to work in a restaurant and hotel environment.
• Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Excellent time management skills.
• Ability to work well under pressure.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to work in a high pace environment.
• Food Handler certificate.
• Responsible Alcohol Service certificate.

Physical Requirements:

• Prolonged periods of standing and walking. Frequently pulling, pushing, and bending.
• Exposure to outdoor environmental factors.
• Ability to use hands to finger, handle or feel, and reach and carry with hands and arms.
• Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.