Application Question(s):
When applying, please reply with the answers to the question below.
- How many years of electronic repair do you have? This includes either professional or personal experience.
License/Certification:
- Driver's License (Required)
Background, Driving and Drug test required.
Job description:
Our team of technicians have a great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The technician will work inside a retail store, and be trained in repairing devices such as phones, tablets, gaming systems and computers.
Essential Duties and Responsibilities:
- Resolving customer issues by troubleshooting and repairing their electronic devices.
- Consultative approach in offering and selling Asurion Connected Home Services.
- Expand your knowledge of Asurion’s products and culture.
- Deliver world class and professional customer service.
- Flexibility to work at any of our locations in the metro area.
- Resolve customer issues by troubleshooting and repairing their electronic devices.
- Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs.
- Repair Cell phones, Computers, Tablets and Gaming Systems.
- Keeping front of house clean.
- Selling Product and services we offer.
Here’s what you’ll bring to the team:
- A passion for solving problems and delivering solutions.
- A love for people and the devices that enrich their lives.
- A willingness to learn and leverage sales resources provided by Asurion.
- The ability to quickly adapt in an ever-changing environment.
- Motivated to meet and exceed evolving key performance objectives.
- Ability to work a flexible retail schedule.
- Knowledge of mobile devices and operating systems.
- High School diploma or equivalent preferred.
- Strong oral and written communication skills.
- Explain complex technical issues to customers in a non-technical, simple to understand manner.
- Strong teamwork, collaboration, and time management skills.
- Must possess the ability to multitask.
- Must have Reliable transportation.
- All candidates are required to pass a Background, Drug Test and have a clear Driving Record.
- Provide additional recommendations to customers in accessories we sell to protect their devices.
- Greet customers in a friendly, professional manner and maintain a positive work environment.
Compensation:
- Competitive pay.
- High Commissions on selling Asurion Services, accessories, etc.
- Continuing corporate education and paid training.
- Pay increase after 90 days, 1 year, 2 years. Contingent on evaluation.
Pay Rate: $14-$16 per hour to start (depending on experience) Plus Commissions.
Job Purpose: Serve customers by providing the best repair solution and experience along with selling Asurion Device Protection Services.
UBREAKIFIX is an equal opportunity employer M/F/D/V
Competitive and incentive-based pay.
Job Types: Full-time
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Work Location: In person