Computer Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, Inbound Call Centers, Multitasking, Presentation/Verbal Skills, Telephone Skills
About the Role
Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This role focuses exclusively on inbound communication, documentation, and coordination with internal teams to ensure a positive client experience.
Responsibilities
- Answer inbound calls from clients in a professional and courteous manner.
- Document client inquiries, issues, and requests in internal systems.
- Route service or technical concerns to the appropriate internal teams.
- Follow established call-handling and communication guidelines.
- Provide follow-up updates to clients as needed.
- Maintain accurate call logs and records.
Requirements
- High school diploma or equivalent required.
- Strong verbal communication and active listening skills.
- Ability to multitask in a structured office environment.
- Basic computer skills; experience with CRM or ticketing systems is a plus.
- Professional, reliable, and detail-oriented work style.
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
- Career growth within a technology-focused company
Employment Type: Full-Time, W-2 employee.